Client Advisor

at  Ten Health Fitness

London, England, United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate12 Feb, 2025GBP 11 Hourly13 Nov, 2024N/AStudio,Email,Customer Service Skills,Communication SkillsNoNo
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Description:

Job Title Client Advisor
Service Area: Front of House
Reports to: Studio Manager
Location: Ten Health & Fitness Chiswick Studio, 100% studio based
Working Pattern:
Tuesday Saturday OR Sunday-Thursday
Mix of early (06:30-14:30) and late (12:20-20:30) shifts.
Weekend day 08:00 16:00 or 09:00 17:00

CLIENT EXPERIENCE

  • Ensuring all our clients have a premium and personal experience from arrival in studio, to studio tours and checking in with them after their session
  • You know their names, their favourite classes and can recommend other services that may be relevant for them
  • Responding to client queries face to face, over the phone and via email in a timely manner with exceptional customer service skills

WHAT YOU’LL BRING IN SKILLS AND EXPERIENCE:

  • Premium customer service skills
  • Practical experience managing bookings and/or reservations
  • Experience selling goods or services to clients
  • Excellent, proactive communication skills
  • Knowledge of Mind Body Online is highly desirable

Responsibilities:

YOUR PURPOSE

Tens success is built on our unique ability to help people move better, and live longer well. You contribute to that success by being the first point of contact for our visitors, being an expert in our services and offers and providing a consistently high level of customer service.

REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Outsourcing/Offshoring

Sales / BD

Customer Service

Graduate

Proficient

1

London, United Kingdom