Client and Payment Verification Officer

at  Quadcode

ABOUT THE TEAM

We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.
Now we are looking for a dedicated and motivated Client and Payment Verification Officer to join our team.

REQUIREMENTS

• Bachelor’s degree in a relevant field, such as finance, accounting, business administration, analytics, or management;
• Relevant experience in onboarding, payment processing, fraud prevention, or a similar role within financial services or the online payments industry;
• Professional certifications in CDD/KYC, fraud prevention, risk management, or payments are a plus;
• Fluency in English (minimum B2 level), both written and spoken. Knowledge of additional languages, such as Thai, Arabic, or Sinhala, is an advantage;
• Excellent written and verbal communication skills;
• Strong analytical and problem-solving abilities, with the capacity to analyze data, identify patterns, and draw conclusions;
• Proficiency in MS Word, Google Workspace, Slack, and general computer literacy;
• Strong team player with organizational and time management skills;
• Detail-oriented and focused.
  Currently, over 700 employees and service providers are stationed across its seven global offices located in the UK, Gibraltar, the UAE, the Bahamas, Australia, and the headquarters in Cyprus. By broadening its international presence, Quadcode presents a myriad of intriguing tasks and challenges for professionals like developers, market research analysts, and PR marketing specialists, among others.

• Process Know Your Customer (KYC) onboarding and payment verification documents;
• Handle withdrawal requests for payment gateways in accordance with internal guidelines;
• Conduct database screenings and investigate potential matches;
• Manage support tickets from relevant departments and Payment Service Providers (PSPs);
• Collaborate internally and across departments to address issues, monitor accounts, and handle verification and payment-related tasks;
• Request and process additional documents or data for onboarding and payment verification in special or irregular cases;
• Ensure accuracy, attention to detail, and security in handling documentation and sensitive information;
• Stay updated on changes to internal procedures;
• Translate documents when necessary;
• Assist with other tasks as assigned by supervisors or department heads;