Client Associate Psych Health

at  Health Partners

ABOUT HEALTH PARTNERS

Health Partners is one of the UK’s leading Occupational Health organisations, supporting the health and wellbeing of over 2.5 million employees across the UK workforce. We combine expert advice and clinical services with smart systems to deliver impact driven health programs tailored to our clients’ needs.
With over 950 employees working with over 400 clients we pride ourselves on developing strong partnerships with our clients, getting to the heart of their individual challenges and needs; tailoring occupational health packages to suit them.
Our people are important to us and as we take care of our clients, we also make sure that we are taking care of every single person who works with us. So, when you join us, we promise to put our support behind you and your career.
You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things. You’ll learn from the expertise of our senior leaders, from the best in our business.
This is a Full time position, 37.5 hours per week , between the core hours of 8:00am - 6:00pm. The role is a remote, homebased position offering a salary of £22,503 per annum.

SKILLS

Account Management
Customer Service
Issue Resolution

EDUCATION & QUALIFICATIONS

GCSEs in English

Management of Occupational Health cases including:

• Booking appointments, invoicing, closing cases
• Reviewing cases, chasing updates and gathering information
• Reviewing, proof reading and releasing reports
• Answering phone calls, making outbound calls and replying to emails.
• Using a cloud-based telephony system which records calls for training and quality purposes.
• Working within GDPR and the company’s policies to ensure sensitive, personal information is protected as required by law, regulatory bodies, ethics, and best practice.
• Liaising with internal colleagues, clients, their employees, and 3rd parties (including GPs) via telephone, email and letter.
• Working towards our clients’ goals and the company’s key metrics.
• Display the company’s CORE values; Caring matters, One team, great
• Relationships and Excellence all round.
• Escalating complex cases, complaints or those that are progressing slowly to relevant colleagues.
• Co-ordinating and maintaining diaries and appointments for all clinical staff ensuring maximum utilisation.
• Work with a wide variety of specialists and medical professionals, dealing with paperwork and documents, including immunisations & vaccinations.