Client Care Administrator (Veterinary Receptionist)

at  Calder Vets Dewsbury

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Job Title: Client Care Administrator (Veterinary Receptionist)
Salary: £24,045 per annum
Location: Calder Vets, Dewsbury
Job Type: Permanent, Full-time
Hours: 40 Hours per Week
Shift Pattern: Week 1: 7.30-16.30, Week: 2 11:00-20:00, plus 1 in 4 weekends.

WE ARE CURRENTLY LOOKING FOR A SKILLED AND ENTHUSIASTIC RECEPTIONIST TO BECOME A VALUED MEMBER OF OUR EXCEPTIONAL TEAM AT CALDER VETS!

If you are someone who thrives in a dynamic and forward-thinking environment and has a deep passion for providing care to animals, then this position could be the ideal fit for you.
Joining the Reception team at Calder Vets means becoming a part of a supportive and growth-oriented environment where your skills and dedication will be truly appreciated.

EXPERIENCE REQUIRED

• A minimum of 12 months experience dealing with customers in a customer-facing role.
• Previous veterinary experience is desirable but not essential.
• A driving licence is required to be a successful applicant as you will be expected to cover at other sites

ABOUT US

Calder Vets is a long-established primary small animal practice with our central Hospital in Dewsbury, West Yorkshire. We also have 7 satellite clinics across South and West Yorkshire.
We’re passionate veterinary professionals who are committed to providing exceptional care. Our mission is to provide high-quality healthcare and strive to make visiting the vets a positive experience for our patients and clients.
To submit your CV and Cover Letter, please click the ‘Apply now’ button at the top of the screen. Or, for any questions, contact Katie Riley on katie.riley@linnaeusgroup.co.uk
We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.u

The duties will involve, but are not limited to:

• Welcoming clients and their pets in a warm, professional manner.
• Weighing pets.
• Managing the diary; booking in appointments and surgical procedures.
• Answering a range of client questions via email and telephone.
• Pro-active communication between clients and colleagues to ensure the day runs smoothly.
• Administration duties e.g. scanning paperwork, filling in forms etc.
• Processing prescription requests.
• Taking payments.
• Promoting offers and services.
• Ensuring that reception is clean and well-stocked.
• Covering sites for annual leave and sickness