Client Care Advisor (Part-Time)

at  Scarsdale Vets

Client Care Advisor (Part-Time)
Scarsdale Vets, Park Farm, Allestree, Derby, East Midlands
Discipline: Non-clinical Support
Part Time, Flexible
To be discussed

REQUIRED SKILLS AND EXPERIENCE:

• Previous client care experience
• Flexibility
• GCSE (or equivalent) in Maths and English
• Team player
• Love of animals

DESIRABLE SKILLS AND EXPERIENCE:

• Knowledge of the veterinary industry
• Experience in Microsoft Excel/Word
• Customer Service training course attendance
• Problem Solver

ABOUT THE ROTA

We are looking for someone to work full time up to 40hours, working on a flexible contract. We are looking for evening and weekend cover the hours of the business fall between 7:00am and 11:00pm from Monday through to Friday but there would be rotas for evenings only. Additionally, you would be required to partake in the weekend rota where the shift will fall between 8:00am and 11:00pm Saturday and Sunday. Rotas will be produced at least 4 weeks in advance, with the expectation you are flexible to cover the ‘core’ hours and days within the week. There may be potential for extra hours to cover holidays and sickness.

WANT TO KNOW MORE ABOUT US?

Pride Veterinary Centre is a multi-disciplinary veterinary referral centre that is the central small animal hospital for the Scarsdale Veterinary group, as well as offering referral services for other veterinary practices across the midlands and beyond. The practice offers specialist services in Anaesthesia, Diagnostic Imaging, Medicine, Surgery, Neurology, Oncology, Ophthalmology, Cardiology, Exotics and Dermatology. The hospital offers 24/7 veterinary care supported by our on-site ‘vets at night’ team and has a wide range of state-of-the-art equipment. We work closely with the University of Nottingham with students rotating through our referral services. Scarsdale Vets is part of the largest veterinary group in Europe, IVC Evidensia and is a key site within the groups UK activities.

Your role as Client Care Advisor at The Pride Veterinary Centre will be very varied and fast paced. We need applicants who have skills in remaining positive and professional at all times, regardless of what is happening around them and their current workload.
You will be taking referral calls from other practices, making appointments, assisting clients with queries on the phone as well as in person, reassuring clients, listening to their needs, taking payments, and solving problems. Attention to detail is essential, as is enjoyment of being in a busy customer care role.
As the appointments within the Referrals side of the practice aren’t the usual check-up or vaccination, the pets and their owners may have travelled some distance to be with us in order to obtain the best specialist care. Having consideration for this added element to their visit would be a helpful aptitude. Salary is to be discussed at interview and is dependent on experience.