Client Care Advisor - Permanent Part-Time

at  Mount Pleasant Group

POSITION OPEN: JULY 25 TO AUGUST 1

Mount Pleasant Group of Cemeteries is a not-for-profit organization that has been caring for families in the GTA since 1826. We operate ten cemeteries, nine funeral centres and four cremation centres, all serving the distinct needs of the local communities where they are located. As a community partner and environmental steward, we constantly strive to set innovative standards for our industry, guided by new trends, and advancements in technology without compromising our long-held values. We are a collection of amazing people who recognize that what they do every day is genuinely meaningful to the families we serve.
We are looking for a Client Care Advisor to join our team at Thornton Cemetery.

QUALIFICATIONS:

• Degree / Diploma / Certificate in Business or other related disciplines; or equivalent combination of work experience, training and education
• A valid Ontario “G” driver’s licence, acceptable driver’s abstract and vehicle for site visits
• Comforting, clear and professional tone when speaking with families.
• Legible penmanship.
• A strong commitment to customer service and customer service improvements.
• Commitment to detail and accuracy.
• Excellent interpersonal and communication skills; team player.
• Ability to multi-task in a busy office environment.
• Intermediate proficiency of Windows and MS Excel, Word, and Outlook.
• Have a well-rounded knowledge base of the various facets of the organization.
  At Mount Pleasant Group, we believe our strength is in the passion of our people, and value the unique skills and experiences each individual brings to the team. We embrace diversity and are committed to creating an environment where all individuals are respected, supported and can be their authentic self. We are dedicated to building an inclusive workforce that will allow us to collaborate on deeper levels and better serve the richly-diverse communities of which we are privileged to be a part. We encourage applicants of all backgrounds, experiences and identities who are equally committed to diversity, equity and inclusion.
  The Mount Pleasant Group is committed to providing equitable opportunities to all applicants and strives to ensure a barrier-free selection process. If you require accommodation during the recruitment and selection process, please let us know and we will work with you to meet your needs. Any information received related to an accommodation will be addressed confidentially.
  Please include a cover letter as well as your resume as part of your application.
  The deadline for internal applications is August 1, 202

Please refer the Job description for details