Client Care Advisor

at  Vets for Pets

We have a fantastic opportunity for an enthusiastic and passionate client care advisor to join our supportive team here at Newton Abbot Vets for Pets on a Part time basis.
We are a friendly team in a very busy family owned practice. We currently have 5 client care advisors. Our brilliant clinical team consists of 5 vets, 5 RVNs and our invaluable VCA.
Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online systems, so computer literacy is a must.

THIS IS A PART-TIME ROLE WORKING 12 HRS PER WEEK SPLIT ACROSS DIFFERENT DAYS. THIS ROLE WILL CONSIST MOSTLY OF EVENINGS AND WEEKENDS.

Our reception team work on a 4 week rolling rota and you would expected to be flexible to cover annual leave and sickness with the availability to pick up overtime. Our opening hours are between 8:30am – 7pm Monday to Friday, 9-6pm Saturdays 10-4 Sundays plus bank holidays.

THE ROLE:

• Representing the surgery as the first point of communication for all clients.
• Ability to work in a fast passed environment and multitask.
• Calm, attentive and always focus on the clients’ needs.
• Offering the highest levels of customer service; always listening to client’s needs and following up on outstanding queries for clients.
• Ensure we keep patients at the centre of everything we do. Greeting where suitable and checking in with owners on arrival regarding their pets care.
• You will be dealing with a range of situations with clients offering empathy where needed, advice from vets, guidance with care plans and taking payments for both large procedures and appointments.
• Passing varied information over to clients from the veterinary team regarding medication, prescriptions, appointments and treatments.
• Being able to handle conversations around financial situations with ease and confidence
• Answering the phone with consistent attention to detail and customer service, taking care to listen particularly when relaying crucial information to the vet team
• Inputting a variety of information into our database/systems such as appointment details, animal weights and prescription requests
• Cash handling on a daily basis as well as taking card payments throughout the day
• End of day cashing up and banking
• Ensuring the reception environment is kept clean, professional and inviting
• Day to day reception duties including but not restricted to: scanning documents for vets, responding to all forms of communication that we offer (emails, WhatsApp, calls), liaising with other veterinary surgeries to gain and pass on patient history
• Be confident working on reception alone.