Client Care Associate

at  Programmed Insurance Brokers Inc

POSITION OVERVIEW

We are looking for a motivated individual with strong technical and organizational skills to join our Wealth Management Team,
in our Elmira, Ontario office. As a member of our team, you will enjoy a positive work environment, professional training, and
competitive compensation. We promote work/life balance.

ABOUT US

Programmed Insurance Brokers Inc. (PIB) is a leading full-service, multi-line insurance, and financial services agency,
established in 1980. As a nationally licensed agency with access to a diverse insurance carrier market and investment firms, PIB
offers unique insurance solutions and custom financial services that empower our clients with real choices. Our personalized
approach, industry expertise, and commitment to integrity have helped us earn and retain our clients’ trust and confidence
over the years.
No matter how small or how large your insurance or financial planning needs are - whether you have a personal or

corporate need - we can help you find an insurance or financial solution that will work for you.

• Wealth Management & Financial Planning
• Commercial Business Solutions
• Group Benefits & Group Retirement Services
• Life Insurance & Living Benefits
• Home & Auto Insurance

QUALIFICATIONS

• 3-5 years’ relative experience preferably in a financial/insurance environment
• Knowledge in investment processes and procedures (Mutual Funds, RRSP, RRIF, TFSA, RESP)
• Proficient in Microsoft Office suite of products, with the ability to adapt to different systems
• Highly organized, detail oriented, proactive, and ability to multitask
• Effective communication skills (written and oral) and comfortable interacting with Sales Advisors throughout

the organization

• Excellent prioritization and organizations skills
• Attention to detail
• Demonstrated ability to take initiative and work independently
• Proactive and customer-oriented attitude, customer focused
• Clear communicator, verbal and written
• Ability to adapt to a changing environment, multi-task and consistently meet deadlines
• Bilingual (French) would be an asset but not required

• Supports one or more Investment Advisors
• Undertake the full administration of our Mutual Fund and Insurance Carrier Business
• Prepare new account paperwork, trade documents, and verify transaction completion
• Respond pro-actively to inquiries or concerns from advisors, clients and distribution partner
• Administers and processes documentation related to client files and regulatory requirements.
• Review documents to ensure data is correct and within specified terms and obtaining and verifying missing or

incomplete data

• Maintaining client records
• Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’

assets, maintain their privacy, act in their best interests, and ensure an effectively run branch.

• Other tasks inline with this position as assigned
• Participate fully as a member of the team, promote team effectiveness and contribute to a positive work

environment
07.29.24