Client Care Associate

at  visa

Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

• Provide exceptional customer facing skills and service to our merchants and partners via inbound email, phone, and support case interactions
• Respond to incoming merchant and partner requests by striving towards one call resolution, while addressing multiple merchant and partner needs, while following quality expectations
• Create, edit, and manage merchant and partner cases using an internal ticketing system (Dynamics)
• Evaluate the nature of each call and determine the appropriate action to resolve the issue
• Utilize collaboration across multiple teams, while displaying exceptional levels of professionalism on all interactions
• Takes pride and fulfillment in assisting merchants and partners daily
• Adhere to established Client Care procedures and guidelines, while providing quality customer service to meet and exceed department standards

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

• Experience in payments
• Technical troubleshooting
• Customer service experience
• B2B support

Please refer the Job description for details