Client Care Co-Ordinator

at  Vets for Pets

Are you an animal lover? Do you want to help us help pets in need? Are you passionate about customer service, problem-solving, and working in a dynamic, supportive team? Do you love engaging with clients over the phone and helping them find solutions? If so, we’d love for you to join our dedicated veterinary clinic as a Client Care Coordinator, where the role is largely focused on telephony work.

SUPPORTIVE TEAM ENVIRONMENT:

We foster a collaborative and supportive workplace where each team member is valued and empowered to succeed. From day one, you’ll benefit from comprehensive one-on-one training and ongoing mentorship designed to help you thrive in your role. We pride ourselves on maintaining a respectful, team-oriented environment, where everyone works closely together to deliver exceptional care to our clients and their pets. If you’re seeking a professional setting that combines dedication, support, and the spirit of teamwork, you’ll find a welcoming home with us.

WHAT WE’RE LOOKING FOR:

We are seeking candidates who:

• Love working with clients, especially over the phone
• Have a passion for delivering a helpful, compassionate, and problem-solving service
• Are highly organized and have attention to detail
• Can work proactively and think on their feet
• Thrive in a telephony-based role
• Are comfortable with computer-based work and multi-channel communication (emails, voicemails, WhatsApp)
• Can offer flexibility on our rota and holiday cover throughout the year is essential

ABOUT THE ROLE:

This position is primarily focused on handling inbound client communication via phone, as well as emails, voicemails, and WhatsApp messages. As a computer-based telephony role, your main responsibility will be calling clients back to:

• Book appointments
• Answer client queries with the support of our veterinary team
• Troubleshoot and assist with general inquiries
• Direct calls to the relevant team members

You’ll be the first point of contact, and your calm and compassionate manner will ensure that clients receive the best care and service, offering reassurance and helpful information to keep our patients healthy and happy.

KEY RESPONSIBILITIES:

• Handle and manage inbound communications from clients
• Provide exceptional customer service by addressing concerns, offering information, and booking appointments
• Collaborate with the veterinary and administrative teams to ensure a seamless client experience
• Field queries to the appropriate team members when needed
• Maintain accurate records and adhere to protocols