Client Care Coordinator (15 month contract)

at  WS Audiology Americas

Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.
We are looking for a multi-faceted Client Care Coordinator who will support the continued success of our Guelph, ON (Campus Estates Shopping Centre) hearing clinic. This full-time contract role covering a ~15 month leave. This opportunity would be a great career move for someone with strong administration/customer service skills open to starting in a contract capacity with potential for extension or consideration for other nearby clinics at the end of the contract.

• Act as a front-line point of contact for clients attending appointments or walk-in visits to our clinic
• Balancing schedules for clinicians and maintaining systems and physical files with accurate patient information and appointment specifics
• Participating in some community events on behalf of HearCANADA to promote our services as Guelph’s number one choice for hearing care
• Processing payments (cash, card, insurance), including some third-party billing
• Ordering office supplies
• Assisting clinicians with hearing product sales
• Helping with general hearing aid care/maintenance and sterilization of equipment within the clinic