Client Care Coordinator For Sauna & Cold Plunge

at  LIFT Fitness Physiotherapy

ABOUT US

We are not your average studio! Located right across from Rocky Point Park in Port Moody, British Columbia, LIFT Fitness and Physiotherapy is a group of energetic and upbeat Personal Trainers, Physiotherapists, Athletic Therapists, and Kinesiologists with the shared goal of supporting people in living a pain-free, active, and energetic life. We swap intimidation for support, and quick-fixes for small, manageable changes that add up to big results.
We offer what we know to be the best fitness experience out there! We combine the most efficient, evidence-based techniques in exercise, pain management and well-being, with everything we know about our clients, for fitness that works for their life, their body, and their goals.

THE POSITION

We are looking for at least 2 outgoing, customer service-oriented, and initiative-driven Client Care Coordinator to join our wellness team in making a difference in our clients’ health and wellness journey. These Client Care Coordinators will be mostly in charge of running our newest service, the sauna and cold plunge!
Our Client Care team is the heart of our business. Your role as a Client Core Coordinator is to support the owner, manager and team of health care professionals by ensuring our daily operations are effectively and efficiently executed and that our LIFT clients are supported from their first point of contact to their last day with us.

Day to day duties include (but are not limited to):

• Adhering to our studio policy and procedures
• Creating a welcoming environment by greeting clients when they come in for their sessions
• Checking clients in and out for the sauna and cold plunge
• Cleaning the sauna and cold plunge tubs after every client and setting them up
• Attending to client emails, phone calls, and text messages in a timely manner
• Scheduling and managing client appointments in addition to assisting in managing our practitioners’ schedules
• Processing payments
• Data entry for our personal training and physiotherapy memberships, client history, records, and insurance
• Maintaining our customer experience excellency and optimizing client satisfaction
• Engaging and liaising with insurance companies, doctor’s offices, and other allied health care professionals to establish and continue referral relationships as needed
• Other general office administration duties: scanning and uploading documents, general housekeeping, and maintaining clinic inventory, products, and supplies

Requirements to be considered:

• Strong customer service skills
• Self-motivated with the ability to work independently and as part of the LIFT team
• Exceptional organizational, time management, and communication skills
• Ability to multi-task and work in a fast-paced environment
• Ability to problem solve efficiently
• Takes initiative and has confidence in holding others accountable to ensure job duties are completed in a timely fashion
• Excellent email, text, and phone etiquette
• Familiarity with MAC, Excel, and Google software
• Flexible schedule
• Jane Clinic management software program experience is an asset
• Marketing and Business Administration experience is an asset
• Previous office administrative and customer service experience is strongly encouraged

Compensation negotiated based on experience.
Job Type: Part-time
Pay: $18.00-$19.00 per hour
Expected hours: 10 – 30 per week

Benefits:

• Casual dress
• Company events
• On-site gym

Schedule:

• Evening shift
• Monday to Friday
• Weekends as needed

Work Location: In perso

• Adhering to our studio policy and procedures
• Creating a welcoming environment by greeting clients when they come in for their sessions
• Checking clients in and out for the sauna and cold plunge
• Cleaning the sauna and cold plunge tubs after every client and setting them up
• Attending to client emails, phone calls, and text messages in a timely manner
• Scheduling and managing client appointments in addition to assisting in managing our practitioners’ schedules
• Processing payments
• Data entry for our personal training and physiotherapy memberships, client history, records, and insurance
• Maintaining our customer experience excellency and optimizing client satisfaction
• Engaging and liaising with insurance companies, doctor’s offices, and other allied health care professionals to establish and continue referral relationships as needed
• Other general office administration duties: scanning and uploading documents, general housekeeping, and maintaining clinic inventory, products, and supplie