Client Care Coordinator

at  Invocare

• Apply your customer service skills in a unique environment.
• Use your compassionate nature to work with an empathetic team
• Work for a market leader with great benefits and a strong workplace culture
  Forming part of the wider InvoCare Brand, we are the leading provider of pet cremation services in Australia with a national footprint. We proudly partner with both veterinarian practices and their clients to offer pet cremation services to grieving families with our expert teams guiding them every step of the way.

HOW TO APPLY:

InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.
If you are looking for a role that makes a difference and supports families in your community, click on apply and submit your application.
To learn more careers at one of the InvoCare brands please visit our careers page: https://www.invocare.com.au/careers

• Provide professional pet aftercare services with compassion and empathy
• Manage client enquiries across various platforms
• Coordinate information between client care, preparation, operation, and cremation teams for smooth service delivery
• Assist clients during viewings and collection of ashes with professional and empathy
• Prepare client viewing rooms and ensure its up to high standards
• Manage client payments across payment services like ZipPay, Afterpay and Vet Pay
• Ensure accurate and timely data entry of client and veterinary information