Client Care Coordinator (Kemptville, ON)

at  Amplifon Americas

Amplifon, a global leader in hearing care, is expanding in the Canadian market, and we arelooking for the next generation of Client Care Coordinators who are passionate about delivering a personalized, best-in-class customer experience to people who need hearing care. With our network of clinics across Canada, our Client Care Coordinators are dedicated to supporting an estimated 4.5 million Canadians who are hearing-impaired.About the Role: As a Client Care Coordinator, you change lives by empowering people to rediscover all the emotions of sounds. You will be responsible for delivering a high standard of customer care demonstrated by executing the following responsibilities:

• Guide the customer journey as the first point of contact, by providing a caring and personalized experience and setting expectations for their clinic visit.
• Manage the scheduling and confirmation of appointments for new and existing customers.
• Prepare Hearing Care Professionals for customer appointments by communicating relevant customer information.
• Convert outbound and inbound calls into appointments and drive marketing campaigns by managing callback and lead lists.
• Maintain accurate customer database by ensuring that customer records are updated regularly.
• Create invoices for products and services rendered; process payments from customers and maintain accurate financial records.
• Educate customers on Amplifon programs, products, and services and resolve customer inquiries.
• Maintain efficient clinic operations by overseeing clinic inventory and organization, supporting customers with basic hearing aid maintenance and repairs, and proactively anticipating clinic and customer needs.
• Collaborate with colleagues to create a welcoming, efficient, and high-performing clinic culture that is compliant with company operational and quality standards.

EDUCATION & EXPERIENCE:

• High school diploma or equivalent
• Diploma in business or medical administration is preferred
• 2+ years of administrative experience, preferably in medical setting
• 2+ years of customer service experience
• Knowledge of the hearing aid industry preferred

REQUIRED SKILLS:

• Able to build and maintain professional rapport with customers and colleagues
• Able to work independently, autonomously, and as a collaborative leader of a team
• Adherence to professional, ethical, and regulatory standards
• Able to prioritize work efficiently in a fast-paced work environment
• Proficient with MS Windows and Office
• Knowledge of insurance and agency coverage for hearing care services is preferred
  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.#AmplifonAmerica

• Guide the customer journey as the first point of contact, by providing a caring and personalized experience and setting expectations for their clinic visit.
• Manage the scheduling and confirmation of appointments for new and existing customers.
• Prepare Hearing Care Professionals for customer appointments by communicating relevant customer information.
• Convert outbound and inbound calls into appointments and drive marketing campaigns by managing callback and lead lists.
• Maintain accurate customer database by ensuring that customer records are updated regularly.
• Create invoices for products and services rendered; process payments from customers and maintain accurate financial records.
• Educate customers on Amplifon programs, products, and services and resolve customer inquiries.
• Maintain efficient clinic operations by overseeing clinic inventory and organization, supporting customers with basic hearing aid maintenance and repairs, and proactively anticipating clinic and customer needs.
• Collaborate with colleagues to create a welcoming, efficient, and high-performing clinic culture that is compliant with company operational and quality standards