Client Care Coordinator

at  MSI Reproductive Choices UK

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients’ reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients’ needs and experiences every step of the way.

• Location: Reading and Chesham
• Contract Type: Permanent

⌚ Hours: Full time, 37.5 hours per week

• Salary: £25,059.10 - £27,565.01 (depending on experience and skills)

Be the welcoming voice and guiding hand that empowers our clients on their journey to informed, compassionate care
Join our team as the first point of contact for our clients, where you’ll handle a variety of administrative tasks including phone consultations, data processing, and reception duties to ensure seamless client care. You’ll have the opportunity to interact with clients both in person and over the phone, providing essential support and guidance throughout their journey.
Join a supportive team, empowering clients with informed choices
In addition to working in a friendly and supportive environment alongside clinical and non-clinical colleagues, you’ll play a key role in helping clients make informed reproductive choices. Prior experience in healthcare is desirable, though not essential, as we offer comprehensive training in our Oxford Regional Treatment Centre to get you fully up to speed.
Candidates must be able to drive, as this role requires travel between our centres in Reading and Chesham. If you’re eager to apply your administrative skills in a meaningful way, we’d love to hear from you!
For more information on the role, please refer to the following job description: https://www.msichoices.org.uk/wp-content/uploads/2022/06/Job-Description-Client-Care-Coordinator.pdf
What’s in it for you?

In addition to a competitive salary and a supportive work environment, we offer an impressive benefits package that goes beyond the basics:

• Financial Reward: Take advantage of any travel outside of your base location being reimbursed, up to 5% employer pension contribution, and thousands of perks through Blue Light card.
• Career Development: Diverse opportunities for training outside of your job role such as Mental Health First Aider, opportunities for accredited apprenticeship programs, and potential for career progression.
• Health and Wellness: Access to a 24/7 Employee Assistance Programme, Doctor Line for over-the-phone GP consultations, and dedicated Mental Health First Aiders.
• Work-Life Balance: Enjoy a flexible schedule, a Birthday Bonus day off, and competitive family-friendly benefits.

We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.
MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.
We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.
We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications. If you feel this is the role for you, why not apply now to ensure you’re considered for this role?
Please note, if you do not upload a CV or Resume, your application will not be considered

Please refer the Job description for details