Client Care Coordinator

at  MSI Reproductive Choices UK

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients’ reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients’ needs and experiences every step of the way.

Join our Award-Winning Contact Centre where clients come first and excellence is standard!

• Contract type: Permanent

⌚ Hours: Full time, 37.5 hours

• Salary: Starting from £22,781 - £25,059.10 (dependant on experience and skills)

Be the voice that makes a difference—join our supportive team today!
Join our team as a Client Care Coordinator and be the friendly voice our clients rely on when they need us most! Whether it’s over the phone, through a scheduled appointment, or via online chat, you’ll be their go-to person, making sure every interaction is smooth and stress-free. You’ll be joining a team of over 150 dedicated colleagues across three contact centres. We’re all about teamwork and support, so you’ll always feel connected and motivated!
Find balance and make an impact—join us with the flexibility of hybrid working!
While most of your day will involve interacting with clients over the phone, here’s the best part—after training, you’ll enjoy the perk of hybrid working! That means just two days a week on-site. With a perfect work-life balance, you’ll work Monday to Friday from 8 am to 6 pm, plus one weekend shift every two weeks, with a day off during the week.
If you’re looking for a rewarding career where you can make a real impact, we’d love to hear from you! Successful candidates will start on 18th November and will complete 4 weeks of training (Monday to Friday, 8 am to 4 pm). Ready for the next step? Come join us!
For more information on the role, please refer to the following job description: https://www.msichoices.org.uk/wp-content/uploads/2024/07/Job-Description-Client-Care-Coordinator-v2.pdf
What’s in it for You?

In addition to a competitive salary and a supportive work environment, we offer an impressive benefits package that goes beyond the basics:

• Financial Reward: Competitive salary with opportunities for progression, up to 5% employer pension contribution, and thousands of perks through Blue Light card.
• Health and Wellness: Access to a 24/7 Employee Assistance Programme, Doctor Line for over-the-phone GP consultations, and dedicated Mental Health First Aiders.
• Work-Life Balance: Enjoy a flexible schedule, a Birthday Bonus day off, and competitive family-friendly benefits.
• Career Development: Paid training, opportunities for accredited apprenticeship programs, and potential for career progression

We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.
MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.
We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.
We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications. If you feel this is the role for you, why not apply now to ensure you’re considered for this role?
Please note, if you do not upload a CV or Resume, your application will not be considered.
Closing date: 24th October 2024. Interviews will be held by 4pm on Friday, 25th October over Teams

Please refer the Job description for details