Client Care Coordinator

at  White Cross Vets

Client Care Coordinator
White Cross Vets, Wolstanton, Newcastle-under-Lyme, West Midlands
Discipline: Non-clinical Support
Part Time
£17,908 per annum

WHAT WE’RE LOOKING FOR

We are seeking a receptionist with a positive, can-do attitude, excellent communication skills, and a genuine love for both pets and people. You’ll bring confidence and a naturally caring nature, fitting seamlessly into our friendly practice teams while delivering a high-quality experience for both pet owners and their pets. Previous experience in a busy reception environment, including managing phone calls and handling cash, is desirable. Experience with sensitive information, working under tight deadlines, and using IT systems would be beneficial. As this role often involves supporting clients in emotionally challenging situations, the ability to stay calm, composed, and friendly under pressure is essential.

As a Client Care Coordinator, you will be the first point of contact for our clients and their pets. Your role will involve delivering outstanding customer service, managing appointments, and ensuring the smooth operation of our front desk.
You will greet all clients warmly and professionally, answer phone calls, and deliver exceptional customer service. Provide clients with informative and empathetic guidance, converting inquiries into appointments to support pet healthcare. Ensure accurate invoicing and payment collection while presenting a knowledgeable and professional image that promotes the practice and instils confidence in our clients.