Client Care Manager - North Dublin

at  Connected Health IE

As an Client Care Manager you are responsible for your own dedicated geographic territory. You will work alongside the other Client Care Managers and Senior Management team to ensure the safe and effective provision of care to all of our service users. You will be the direct point of contact for your colleagues regarding the service users that are in your area. As a Client Care Manager you will work with your Coordinator and Quality Monitoring Officer to ensure that all care packages are reviewed effectively and that any changes are brought to the team.

Maintain a solid relationship with the coordinator working together on development and growth in the assigned area.
Will be able to work towards business growth targets and KPI’s.
Accountable for the provision of on-call telephone services in your area Monday to Sunday ensuring effective management.
Will be responsible for direct line management of area specific Care Team, including but not limited to management of weekly workload, annual leave, staff sickness, staff supervisions and spot checks, team meetings, staff appraisals and disciplinaries.
Following internal company process and procedure, liaising with the Finance and HR Team.
Ensuring regular communication on a team and individual basis.
To manage the 12-week induction of new starters for designated area as well as supervision and appraisals.
Manage and attend Client reviews as required.
Deal directly with Care Managers and Health Trusts as required.
Manage the onboarding of new clients.
To provide emergency care assistant cover as required.
Efficiently and effectively report safeguarding / client issues to direct Line Manager when required.
Communicate and participate effectively with the Quality and Compliance team re: HIQA and Incident Management
Ensure quality of service provision and liaise with the Quality Monitoring Officer as required.
Accountable for the quality and maintenance of Client care folders on a monthly basis. Ensuring that all details are up-to-date and of a high standard and ensuring daily records are collected and filed monthly.
Assist with the personal development of the staff within the Care Team and ensure staff issues are dealt with satisfactorily as they arise in an efficient and confidential manner.
Assist the Senior Management Team with developing channels of communication across the company and ensure open communication is fostered.
Produce a monthly management report to the Line Manager concerning performance.
Prepare for and carryout own team meetings for your area.
Complete all actions on daily call handler logs associated with your area.
Complete a daily check in system to have accountability of self.
Attend staff, team, management, and board meetings as required.
Keep abreast of changes implemented in the Domiciliary Care Industry.
To ensure the continuous improvement of service delivery
Ensure staff are appropriately trained by have overview of all mandatory training and booking staff on courses as appropriate.
Be prepared to participate in events and publicity as required.
Demonstrate leadership, empathy and flexibility to manage changing working environments.
Manage hours and build commissioned hours in your area.
Report leavers in a timely manner to the Quality and Co-ordination teams
Support the business within your role to retain staff as much as possible.
Complete monitoring, spot checks and assessments as and when required for staff and clients in your area.
Liaise with commissioners and stakeholders around changing needs, concerns and incident management as per compliance policies and procedures.
Communicate effectively with co-ordination team and commissioners around hospital admissions and discharges.
Manage sickness and all other absences as per absence management processes and ensure return to work meetings are completed in a timely manner.
Be responsible for gathering feedback from commissioners, stakeholders, staff, clients and relatives to support the business in service improvement.
Be trained in safeguarding and support your staff to have an open and transparent culture as well as managing incidents through the safeguarding policies and procedures and safeguarding team
The post holder may be required to undertake such other duties as may be required to meet the needs and responsibility of the Company.