Client Care & Operations Lead - Nanaimo

at  Care Company

JOB DESCRIPTION:

We’re opening a new office in Nanaimo, BC, and are looking for a Team Lead to drive our growth and ensure smooth operations. This leadership role combines business development, team supervision, client engagement, and hands-on support. You’ll build relationships within the community, oversee daily office activities, and deliver exceptional client care while upholding Care & Company’s values.

Responsibilities:

• Develop and maintain partnerships with local businesses, facilities, and organizations.
• Promote services through community events, meetings, and marketing outreach.
• Achieve high sales performance by converting leads into clients and fostering relationships.
• Supervise and support caregivers, companions, and drivers.
• Handle scheduling, client inquiries, and administrative tasks.
• Provide driving/companionship services as needed.

Qualifications:

• Degree in Business Administration or related field.
• 1-2 years’ experience in leadership or sales, preferably in healthcare.
• Strong organizational and communication skills.
• Flexibility to adapt as the role evolves and business needs change.
• Class 4 driver’s license and knowledge of Nanaimo area.

What We Offer:

• Competitive salary and benefits.
• A rewarding role with opportunities for professional growth.
• A chance to make a meaningful impact in the lives of seniors and their families.

Job Type: Full-time
Pay: From $27.50 per hour
Expected hours: 40 per week

Benefits:

• Dental care
• Vision care

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Work Location: In perso

• Develop and maintain partnerships with local businesses, facilities, and organizations.
• Promote services through community events, meetings, and marketing outreach.
• Achieve high sales performance by converting leads into clients and fostering relationships.
• Supervise and support caregivers, companions, and drivers.
• Handle scheduling, client inquiries, and administrative tasks.
• Provide driving/companionship services as needed