Client Care Representative (Bilingual)

at  Equitable CA

At Equitable, we realize that your work life is not just about performing a job; it’s about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today.
Position Title: Client Care Representative (Bilingual)
Reports To: Manager, Client Care Centre
Department: Individual
Term: Permanent Full-Time
Schedule: 8 hour rotating shift between the hours of 8:30am EST and 7:30pm EST
Work Arrangements: You will work from your home office 100% of the time. You may be required to be in-person at our office in Waterloo, ON or another assigned location within the Waterloo Region, on an as needed basis. Sales related roles may be required to travel based on the assignment.
The Opportunity: At Equitable, our driving factor is excellent client service - not how long each interaction takes. you will work in an environment where people are valued and where putting the client first is the only way we do business.
Our Client Care Representatives are subject matter experts in all aspects of our Individual Life and Critical Illness products and can quickly answer questions and resolve different problems for our customers. We provide you with extensive training to ensure that you are equipped with the
knowledge to assist and educate our clients with their varying needs.
Our company culture is critical to our success, and we take it seriously. From the first day, you’ll see we’re different! In Orientation, you’ll learn all about the company and the ways we’re connecting with each other and the communities we serve.
Join a recognized service leader in the insurance industry today and one of Waterloo Area’s and Southwestern Ontario’s Top Employers!
What you will be doing: The Client Care Representatives are our brand ambassador, providing excellent client service to internal and external clients (our clients, advisors, and our regional sales and service offices). You’ll take ownership for effectively resolving life and critical illness insurance related inquiries using a thorough knowledge of the products and by demonstrating your expertise and accountability. While most of the time is spent handling incoming telephone calls, you may also respond to email inquiries.
You will also have the opportunity to work closely with other departments and learn about what they do as you work with them to resolve inquiries.

Please refer the Job description for details