Client Care Representative | Clinical Administration

at  Sonova

Who we are
In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.
Altona North, Australia
Client Care Representative | Clinical Administration
154463

LOOKING FOR A ROLE WITH PURPOSE AND POTENTIAL?

We have an exciting opportunity for a dedicated and hands-on customer service/admin professional to join the team at our busy hearing clinic in Altona, Victoria.
You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role. A role with purpose and meaning - make a difference in people’s lives. Full training and ongoing support provided.

WHAT WILL YOU BE DOING?

• Welcoming our clients and managing their experience for optimal outcomes
• Scheduling and confirming appointments for our clients
• Providing administrative support to our Clinicians (Audiologists/Audiometrists)
• Efficiently managing the day-to-day operations of our clinics
• Learning and competently using a range of software and applications

WHAT DO YOU NEED TO BE SUCCESSFUL IN THIS ROLE?

• A passion for delivering an amazing client experience
• Great communication and active listening skills
• Resilience, self-motivation and lots of energy
• Excellent organisational and time management skills
• Ability to work autonomously and effectively within a team
• Focus on results and the best possible outcomes for both our clinic and our clients
• Intermediate computer skills
• An interest in learning about features and basic repair/maintenance of hearing aids
• Prior experience in customer service/admin