Client Care Specialist - McEwen Frontenac Animal Hospital

at  VetCare Canada

Are you looking to work alongside an experienced team of veterinary professionals, in an energized family atmosphere? McEwen-Frontenac Animal Hospital (mcewenfrontenacvets.com) is a small animal veterinary practice focused on elevating patient care & providing positive client experiences in the beautiful historic Kingston community.

ABOUT THE ROLE:

Our ideal Vet Assistant will counsel and educate clients, under the direction of a Veterinarian or a RVT, on various aspects of animal care such as dosage/purpose of medications, home care, vaccination requirements, and preventative healthcare recommendations. In collaboration with the team, they will suggest and explain laboratory procedures and testing. They will also greet, handle, and treat animals in a way that contributes to an environment in which animals feel safe and secure.

ABOUT THE ROLE:

Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests. Medical office experience would be a bonus