Client Care Specialist

at  Meneses Law PLLC

ABOUT THE COMPANY:

Meneses Law is an accomplished law firm with an outstanding track record of providing immigration services with the highest professional standards to our clients. We work with thousands of clients across the United States on Adjustment of Status, Visas, Petitions, Labor Certifications, Citizenships, Deportations, Waivers, DACA Renewals, and Asylum matters.
Our headquarters is based out of Houston, Texas and with the expansion to other major cities, our aim is to assist clients to achieve their objectives as placidly and efficiently as possible while minimizing the legal and regulatory risks. The law firm is built on its reputation of providing exceptional customer service delivery coupled with appropriate and outstanding skills, fast turnaround, and the know-how expert of our legal team.

JOB SUMMARY:

Meneses Law has an immediate opening for an experienced Client Care Specialist to join our dynamic law firm. Client Care Specialist will be an expert in understanding Meneses Law’s services and will be responding to questions and queries about our services. The ideal candidate has top notch sales and excellent customer service experience who possess attention to detail, are goal driven, ethical, and dedicated professional.

REQUIRED SKILLS/ABILITIES:

• Record of meeting and exceeding sales goals.
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Proficient with technology and ability to learn our software systems.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Proficient with Microsoft Office Suite or related software.
• Self-motivated with excellent interpersonal skills.
• Friendly and strong commitment to customer service.
• Ability to work in a fast-paced environment.
• Able to type 45 WPM or more.
• Must be fluent in English and Spanish.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree
• 1 year of sales experience or customer service experience

QUALIFICATIONS/REQUIREMENTS:

• Education/ Experience:
• A Bachelor’s degree, knowledge of MS Office and MacOS.
• Communication Skills:
• Ability of reading comprehension, writing, speaking to others to convey information effectively, active listening and interpreting instructional documents. English/ Spanish bilingual oral communication is a must.
• Reasoning Skills:
• Must be able to analyze information, problems, situations, practices, or procedures to define the problem or objective. Identify relevant concerns or factors, patterns, tendencies, and relationships. Formulate logical and objective conclusions and recognize alternative and their implications.
• Physical Demands:
• This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.
• May occasionally involve stooping, kneeling, or crouching. May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.
• Involves manual dexterity for using keyboard, mouse, and other office equipment. May involve moving or lifting items under 10 pounds.
• Other skills:
• Strong knowledge of business and management principles involved in strategic planning, leadership technique, production methods, and coordination of people and resources.
• Excellent organizational and time-management.
• Work Hours:
• Monday to Friday from 8:00 am to 5:00 pm + 2 Saturdays, per month.
  Must have the ability to work a flexible schedule based on department and company need.
  We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race , color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
  Job Type: Full-time
  Pay: $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• Bachelor’s (Required)

Experience:

• Sales: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: In person

• Greet clients and making them feel welcomed.
• Convert sales for our wide range of legal services.
• Provide recommendations according to customer needs or preference.
• Document sales by updating customer records.
• Stays up to date with sale trends for better services and achievement of sales
• Have the emotional intelligence and maturity to have difficult conversations with clients to encourage them to hire the firm for legal services.
• Closing the sale and follow-up through telephone and email.
• Contribute ideas to improve sales and work with management to implement improvements.
• Provide ongoing customer service by acting as the liaison between the client and Meneses Law team that will include weekly/monthly follow-up with clients after they retain to check in by telephone. You will document conversations and report to management with any concerns clients may have.
• May perform other duties or assigned task.