Client Care Supervisor

at  Family Resource Home Care

Washington State, Washington, USA -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate24 Jan, 2025USD 60000 Annual25 Oct, 2024N/AClient Visits,Compassion,Auto Insurance,Access,Communication SkillsNoNo
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Description:

Family Resource Home Care is a leading home care agency dedicated to providing high-quality, compassionate care to our clients in their homes. We specialize in personalized in-home care to help our clients maintain their independence and improve their quality of life. Our mission is simple - to improve more lives!
We are seeking an outgoing, motivated and humble Client Care Supervisor (CCS) to join our team in Skagit/Island County. As a CCS, you will play a crucial role in driving our business growth and ensuring the well-being of our clients. Your responsibilities will encompass sales/business development, client relationship management, and care plan oversight. You will work closely with our branch staff to develop and implement growth strategies.

REQUIREMENTS & QUALIFICATIONS

  • 2+ years of experience in sales, marketing or business development; healthcare or home care setting preferred.
  • Proven ability to meet and exceed position quotas and/or goals
  • Excellent written communication skills
  • Strong interpersonal and communication skills.
  • Customer-focused with a genuine passion for quality care and compassion.
  • Outgoing, personable, and able to build lasting relationships with clients.
  • Ability to work independently and in a team.
  • Comfortable working in the field, conducting assessments and client visits.
  • Must have a valid driver’s license, auto insurance, clean driving record and access to a vehicle

How To Apply:

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Responsibilities:

  • Conduct assessments and evaluations for potential clients, understanding their specific needs and preferences.
  • Build rapport with potential clients and their families to establish trust and confidence in our services.
  • Bring on new clients by presenting customized care plans and service offerings.
  • Develop and maintain strong relationships with current clients and their families.
  • Stay informed about clients’ evolving health conditions and needs, ensuring the delivery of appropriate care.
  • Provide exceptional customer service, promptly addressing any concerns or inquiries.
  • Regularly visit clients at their homes to assess their well-being and address any issues or improvements needed.
  • Review and update care plans as needed, considering clients’ evolving requirements.
  • Ensure accurate and up-to-date documentation of client profiles and notes.
  • Provide clear directions for caregivers to reference when working with clients
  • Work with the Branch Manager and Caregiver Manager to develop business growth strategies.
  • Identify opportunities to increase billable hours and expand our service offerings.
  • Implement marketing and outreach initiatives to attract new clients and enhance our community presence.
  • Work with the Branch Manager and Caregiver Manager to develop business growth strategies.
  • Identify opportunities to increase billable hours and expand our service offerings.
  • Implement marketing and outreach initiatives to attract new clients and enhance our community presence.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Marketing/Advertising/Sales

Sales / BD

Sales

Graduate

Proficient

1

Washington State, USA