Client Coordinator

at  Ceva Logistics

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

Our site based in Daventry are looking for a proactive and meticulous Client Coordinator to join their team where you will manage and effectively co-ordinate operational activities and monitor our client and customer service delivery levels where you will manage customer and client expectations, timescales and any internal constraints.
This role will see you working Monday to Friday – 8am to 4:30pm.

WHAT ARE YOU GOING TO DO?

Reporting into the Senior Key Account Manager you will be the main point of contact for all customers and clients on a day-to-day basis. Your areas of responsibilities will include:

• Collaborating with clients to produce forecasts and detailed activity planning in support of revenue targets and delivery of operational services.
• Act as the liaison between operations and clients, gathering and reporting on customer forecasts.
• Overseeing the clients monthly invoicing process, ensuring accuracy and timeliness.
• Managing all aspects of client reporting including weekly status report reviews, forecasting, and monthly and quarterly business review.
• Suggest improvements to enhance products, systems, and services.
• Monitor and update all sales and activity forecasts for the designated accounts.
• Manage and maintain an updated client status report, logging issues, tracking progress, and leading efforts to resolve and prevent system and service failures.