Client Coordinator - Wide Bay

at  Right at Home

ESSENTIAL REQUIREMENTS

• And or Cert III/Cert IV (Aged/Disability Care) minimum 4years experience
• Experience within the aged care/disability/mental health in community setting
• Understanding of Aged care & Disability standards and consumer directed care
• First Aid, current CPR and National police check
• WWC (or willingness to obtain)
• Driver’s licence and reliable car with comprehensive insurance
• High level of computer literacy
• Understanding of clinical governance and continuous improvement
• Possess a ‘can-do’ positive attitude and work well in a team environment

PREFERRED SKILLS

• An outgoing personality with high energy levels, good communication skills and personable telephone manner
• Ability to problem solve and think quickly under pressure
• Ability to multitask with a strong attention to detail while keeping calm and focused
• Excellent networking, consultation skills to develop new referral sources and relationships with appropriate external organisations
• Excellent customer service skills with exceptional verbal and written communication skills
• Sound knowledge and understanding of home care services and guidelines
• Sound knowledge and understanding of NDIS services and guidelines
• Excellent time management skills

• Meeting with clients and their families, assessing their needs and building strong connections
• Conducting client care assessments and preparing care plans to best meet client requirements
• Provision of some nursing care and in-home care services as needed.
• Handling information requests, feedback, and general enquiries
• Ensuring all documentation is accurately and comprehensively completed in Right at Home databases and software programs
• Interprets health, aged and disability care policies and regulations for carer and nursing staff and employees.
• Ensures compliance with local, state, and federal regulatory agencies related to aged and disability care services.
• Implementing and maintaining all relevant operating systems including Visual Care, policies & procedures & service conditions for caregivers, nurses & other care professionals
• Ensuring Caregiver Management meets “best practice” standards including encouraging on-going professional development of the Care Team
• Serves as a liaison with the accounts department, ensuring proper billing in line with the care plan.
• Compliance with OH&S regulations