Client Delivery Advisor

at  AXA

Are you brilliant at helping customers, have great attention to detail and want a job with lots of variety? We’re looking for Client Delivery Advisors to join our SME Sales and Service Centre in AXA Health.
You’ll provide outstanding telephony and administration services to our small to medium enterprise (SME) clients, brokers and AXA Health colleagues, exceeding expectations, whilst meeting service levels and quality measures.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. Once your induction and training are complete, you’ll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means attendance at our Leicester office.
Working Hours & Shift Pattern: Full time, 37.5 hours per week over 5 days, rotating shift pattern between the hours of 8.00am and 5.00pm.

WHO WE ARE:

At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates

• Be the first point of contact for telephone service enquiries, offering instant resolution wherever possible.
• Take full ownership of client requirements.
• Manage complaints, with help from Complaint Resolution team if needed.
• Deal with complex administration and invoicing queries.
• Meet service levels and quality standards.
• Become multi-skilled in all aspects of customer support.
• Take ownership for your personal development.
  Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.