Client Delivery Assistant

at  Momentum Instore

Do you have great customer service and organisational skills? Would you like to be part of our client service supporting one of the biggest names in the tech industry? Due to expansion, we have another fantastic opportunity for a Client Delivery Assistant to join our team based at our Head Office in Tytherington, Macclesfield.
At Momentum Instore we work continuously to deliver the best to our clients and our staff. We know what’s important to us and that’s our people – they are at the heart of our business afterall!

WHAT DOES MY NEW ROLE LOOK LIKE?

Working on our helpdesk, you will play a pivotal role in ensuring our field team meet and exceed client expectations. You will support your colleagues by:

• Acting as the main day to day contact for the resourcing of all projects assigned to you, working with the operations lead and Field Management teams to deliver on time
• Responding quickly and efficiently to incoming telephone calls, emails and helpdesk tickets in-line with Service Level Agreements
• Maintaining a high level of accuracy when obtaining and inputting information onto the systems
• Ensuring all calls/emails/tickets to the helpdesk are recorded, actioned and followed through to completion in a timely manner
• Working with the team to provide weekly schedules, arranging re-visits and managing priority store requests
• Manging multiple channels of communication to keep clients updated – WhatsApp, email, shared trackers.
• Monitoring planned and reactive maintenance performance, identifying poorly performing tasks and effect remedial action to ensure timely completion
• Using your knowledge of our products and services to plan required repairs
• Scheduling, re-scheduling and cancelling engineer visits as required
• Providing instructions to engineers to ensure that they are prepared for store visits

Key skills for this role include:

• Good geographical knowledge of the UK, including post code areas
• Excellent communications skills - impeccable telephone manner with the ability to communicate in a professional manner to clients and colleagues alike
• Solutions driven – able to investigate and be tenacious to see a situation through to a resolution
• Ability to adapt and respond quickly and efficiently to short notice change requests
• Ability to multi-task to keep the project plan flowing
• Being a team player with also the ability to work unsupervised at pace
• Positive attitude, able to demonstrate resilience in a fast-paced environmen