Client Delivery Coordinator

at  City Guilds Group

We have an amazing opportunity to join The Oxford Group (part of City & Guilds) in this varied, busy and interesting role.
This role is a home based/ remote position so you can be based anywhere in the UK, however we would like you to attend meetings in our London office at least x4 per year.
This role is an administrative position and would suit a well organised and customer focused individual with great time management skills, attention to detail and passion for providing excellent level of customer service.
The Oxford Group is a leading global provider of leadership, management development and executive coaching solutions to blue chip international organisations. We are part of the City and Guilds who are a global leader in skills development.
The Oxford Group have a well-earned reputation for quality, professionalism and working in long term partnerships with our clients.
City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; careers@cityandguilds.com
This appointment will be made on merit.
We believe that diversity and inclusion strengthen and enriches us, and that it is the responsibility of everyone at the City & Guilds Group to drive this value. As ethnic minority groups and disabled people are currently under-represented within the Group, we particularly encourage and welcome applications from these communities.

This is a key role where the successful candidate will work as a member of our Client Services team to deliver a wide range of administrative/logistical support to our clients.
This will involve:
Liaising with clients via email and telephone with regards to training programme logistics
Proactively participating in project briefings as key member of the project team and creating and maintaining the project plan based on the training programme needs
Managing the roll out of large scale training programmes after a successful pilot
Liaising with our external printing provider to ensure the timely production and delivery of training materials
Setting up and monitoring a number of online training tools and resources
Setting up our virtual learning sessions on applications such as Webex and Zoom
Setting up, monitoring and compiling post course evaluations both online and paper based