Client Delivery Lead
at UiPath
Brisbane QLD 4000, Queensland, Australia -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 09 Oct, 2024 | Not Specified | 09 Jul, 2024 | 5 year(s) or above | Good communication skills | No | No |
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Description:
Overview:
UiPath is seeking a highly motivated and experienced Client Delivery Lead to guide our customers through their post sales journeys and AI-powered transformation programs. The successful candidate will be a strategic thinker with a deep understanding of professional services, adoption strategies, organization change management, a track record of delivering impact to customers, and a passion for ensuring our customers achieve their desired outcomes. This role requires a strong bias towards action, an ability to navigate ambiguity and leadership skills to drive results through other internal & external teams.
What you’ll do at UiPath:
- Post-Sales Strategy: Own the customer’s overall adoption strategy, building & maintaining the customer’s comprehensive value delivery plan to achieve the stated objectives
- Post-Sales Account Management: Own, lead & orchestrate end-to-end adoption delivery, from planning to realization, coordinating across the various internal and external workstreams to ensure timely and successful implementation of automation solutions.
- Value Fluency & Management: Understand and advise the customer on how best to define, deliver & realize value that aligns with their stated objectives.
- Operational Excellence: Develop and maintain workstream plans, timelines, and deliverables, and ensure adherence to success milestones.
- Client Engagement: Serve as the primary point of contact for clients, building and nurturing strong relationships. Understand client needs and requirements, collaborate with cross-functional teams to tailor success strategies accordingly.
- Executive Client Relationship Management: Cultivate and sustain strategic relationships with key clients, becoming a trusted advisor on automation strategies. Collaborate closely with clients to understand their strategic goals and tailor automation solutions to maximize business impact.
- Operational & Technical Expertise: Possess an understanding of automation technologies and the operational, technical & change management best practices required to execute successfully and drive transformation.
- Innovation and Thought Leadership: Stay abreast of industry trends, emerging technologies, and best practices in automation. Contribute to the development of thought leadership content and share insights with clients to drive innovation.
- Team Collaboration: Collaborate with internal technical teams, sales, and other stakeholders to ensure a unified and customer-centric approach. Communicate client expectations and requirements to the adoption teams. Track and manage execution to plan.
- Issue Resolution: Work closely with clients and internal teams to develop effective solutions to proble
What you’ll bring to the team:
- 5 + years of experience in customer success roles, with a proven track record of driving customer satisfaction, adoption, and retention
- Experience with professional services & attach motions for support/services
- Experience in a high-growth technology company, preferably in the SaaS or RPA space.
- Strong leadership and team-building skills, with the ability to inspire and motivate cross-functional teams.
- Excellent communication and interpersonal skills.
- Data-driven mindset, with the ability to use data to make informed decisions and drive results.
- Strategic thinking and the ability to develop and execute customer success strategies.
- Bachelor’s degree in business, technology, or a related field (MBA preferred).
LI-AF
Responsibilities:
- Post-Sales Strategy: Own the customer’s overall adoption strategy, building & maintaining the customer’s comprehensive value delivery plan to achieve the stated objectives
- Post-Sales Account Management: Own, lead & orchestrate end-to-end adoption delivery, from planning to realization, coordinating across the various internal and external workstreams to ensure timely and successful implementation of automation solutions.
- Value Fluency & Management: Understand and advise the customer on how best to define, deliver & realize value that aligns with their stated objectives.
- Operational Excellence: Develop and maintain workstream plans, timelines, and deliverables, and ensure adherence to success milestones.
- Client Engagement: Serve as the primary point of contact for clients, building and nurturing strong relationships. Understand client needs and requirements, collaborate with cross-functional teams to tailor success strategies accordingly.
- Executive Client Relationship Management: Cultivate and sustain strategic relationships with key clients, becoming a trusted advisor on automation strategies. Collaborate closely with clients to understand their strategic goals and tailor automation solutions to maximize business impact.
- Operational & Technical Expertise: Possess an understanding of automation technologies and the operational, technical & change management best practices required to execute successfully and drive transformation.
- Innovation and Thought Leadership: Stay abreast of industry trends, emerging technologies, and best practices in automation. Contribute to the development of thought leadership content and share insights with clients to drive innovation.
- Team Collaboration: Collaborate with internal technical teams, sales, and other stakeholders to ensure a unified and customer-centric approach. Communicate client expectations and requirements to the adoption teams. Track and manage execution to plan.
- Issue Resolution: Work closely with clients and internal teams to develop effective solutions to probl
REQUIREMENT SUMMARY
Min:5.0Max:10.0 year(s)
Marketing/Advertising/Sales
Sales / BD
Sales
Graduate
Proficient
1
Brisbane QLD 4000, Australia