Client Delivery Support

at  ENGIE IMPACT UK LIMITED

EDUCATION/EXPERIENCE:

• Admin, Data management, and analysis experience
• Preferred experience working within the energy industry across Europe
• Experience In managing large sets of complex data
• Experience in a client-facing role working directly with customers.

SKILLS/ABILITIES:

• Fluent in 2 European languages including English
• Excellent organisational and workload management skills
• Strong eye for detail
• Ability to work effectively alone and within a team
• A self-starter, who likes to get the job done properly the first time
• An ability to identify problems and resolve them
• Ability to build and maintain both client and supplier relationships
• Strong reading, technical writing, and arithmetic skills in concert with advanced expertise in Excel, PowerPoint, and Word software programs
• Strong negotiating skills related to issue resolution
• Strong interpersonal skills
• Must be detail-oriented, flexible, adaptable, and self-motivated
• Skill in analysing and interpreting utility and tariff data
• Ability to handle deadlines and high-stress situations periodically
• Strong analytical skills are required to absorb complex information about energy tariffs, the energy sector, and the legislative requirements affecting our business and clients
• Good administration skills and attention to detail. This role requires the ability to manage a large volume of information, pay close attention to detail; spotting errors to ensure the client continues to receive an excellent level of service
• Organisation skills. You must show the willingness to learn to adapt to complex client demands, liaise with suppliers, and adhere to internal quality standards often to tight deadlines
• Commercial awareness, understanding the impact of non-delivery.

• Support the EMEA team to deliver energy data consulting services to our client base
• Build an understanding of invoice structures, formats, and elements across the EMEA Region
• Retrieve supplier invoices
• Read, interpret & understand utility invoices, and enter these into systems in an efficient & timely manner
• Support with all client complaints/queries ensuring that the correct query resolution procedure is followed
• Meet/exceed agreed client deadlines, assist clients with their queries, make improvements and ensure continuing levels of client satisfaction
• Ensure queries and errors are disputed, tracked, and resolved with the supplier
• Support on-boarding/implementation activities
• Ensure that all agreed client SLAs/KPIs are achieved and reported to the Client Delivery Lead
• Liaise with other members of the company to resolve any client queries quickly and efficiently
• Liaise with the Client Delivery Lead, Head of Operations, and Account Directors / Managers about operational and client issues
• Provide cover for your colleagues work when absent and help other members of your team and other teams during busy times by demonstrating a flexible approach to work
• Aspire to be a super user of the main systems and processes used by the team
• Support with training other team members to enhance their performance and productivity
• Contribute to the efficiency and business improvement projects when required
• Understand all other Engie Impact products and support other teams as and when required
• Any other ad hoc tasks