Client Development Manager

at  apetito

WHO WE ARE

apetito is the UK’s leading supplier of food to the health and social care sectors. Servicing over 450 hospitals, 600 care homes and thousands more through our work with Local Authorities, we produce delicious, nutritious and sustainable meals for people at home or in care. Through our food we look to ‘make a real difference’ to all our customers, up and down the country.

DESIRABLE:

• Catering experience
• Training experience.
• Experience of food/nutritional/technical standards
• Experience of the Care sector
• Customer Service experience
• Good A Levels/First Degree
• Advanced Food Hygiene Training
• Intermediate Food hygiene qualification
  Personal Qualities:

We are looking for a self-motivated individual with proven organisational and training skills. Whilst a significant amount of their time will involve working alone they must be a team player who is happy to work within the team to meet joint objectives. The candidate will need to be able to work with and most crucially influence people at all levels within the Care Homes sector.

• Passion – Must display a passion for this role
• Gravitas- Credibility with Group Owners/Management Boards
• Compassionate and able to show empathy with the customer – able to deliver through others
• Constantly looking to improve existing practices; strives for excellence
• Resilient & determined
• Excellent influencing and interpersonal skills
• Approachable & presentable
• Extremely attentive
• Methodical and analytical in approach, but with a results focus
• Prepared to work flexible hours
• Able to stay away overnight as needed. Typically no more than 1/night per week
• Role will include a significant amount of regional travel depending on location.
• Clean driving licence essential.
• Lives or willing to relocate within reasonable distance of work location

As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires an Standard DBS Disclosure.
The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.

PLEASE NOTE THIS IS A HOME BASED ROLE COVERING BRISTOL, GLOUCESTERSHIRE, SOMERSET, DORSET, WILTSHIRE, WEST MIDLANDS AND THE SURROUNDING AREAS. REGULAR TRAVEL TO THESE AREAS IS REQUIRED.

We are looking for a Customer Retention Manager (internally designated Client Development Manager or CDM), to be the key link between our customers and apetito. Customers see their CDM as the face of apetito – they are an instrumental part of the success of apetito partnerships.
A successful CDM will be a real, enthusiastic self-starter, who can develop long-term partnerships with customers and achieve commercial targets including high levels of customer retention and loyalty.
Our CDMs manage their own customers whilst having a team of apetito colleagues to support them. This is an important role and gives us a real point of difference in the market.

The Care Homes Team are:

• Dedicated experts in the provision of food for older people
• We are genuine partners to Care Homes and their teams
• We are proud to create food that is enjoyed and shared. Our Care Homes team have a very forward thinking culture that will really help us to accelerate growth over the next 5 years. We have a mix of experienced managers, food professionals and graduates who are positive and passionate about what we do. We make a real difference.

For further information on the CDM role please view the link below:
https://www.youtube.com/watch?v=WcvAr9BrwDw&feature=youtu.be