Client Enablement Specialist (hiring now)

at  DMPG

This is an active role. If you know GA4 like the back of your hand and want to fast-track your personal growth then you could be who we’re looking for! If this isn’t quite you, then please apply for the equivalent “talent pool” role on dmpgteam.com/joinus

WHAT WE DO

Our core enablement services cover six key components within two service strands:

SUMMARY

This is a chance to be part of a growing team delivering real value for major clients. We are in most cases considered as an extension of our client’s team and as such enjoy effective and long-standing working relationships. You should be motivated to make a real difference to all client engagements and to deliver best value through excellence.

OUR THREE ROLE TYPES

• Engineers (people who write code)
• 90% of time spent on your subject matter
• 10% of time spent on calls & comms
• Enablement Leads (people who manage client accounts)
• 40-60% of time spent on primary subject matter expertise (e.g. Analytics)
• 15-25% of time spent on secondary subject (e.g. CRO program planning)
• 15-45% of time spent managing clients & your delivery team (increasing with seniority)
• Enablement Specialists (somewhere in the middle - typically managing individual projects within accounts)
• More time for primary subject
• Secondary subject is not required but will be arranged if desired
• 10-20% of time spent managing projects & DMPG delivery team

THE ROLE - SENIOR/ BASE/ JUNIOR ENABLEMENT SPECIALIST

The Enablement Specialist (ES) is focused on building their core skillset & engaging with clients as necessary to execute on this. The ES might run an implementation project, an Insight contract or a CRO/ Personalisation roadmap and would act largely autonomously within this role. On all accounts there will also be an Enablement Lead, who is ultimately responsible for the holistic sentiment & direction of the client.
On a simple project (say an Analytics implementation), the ES would typically run the day-to-day, with the EL’s role existing primarily at project start (getting things going) and project close (guaranteeing positive sentiment & planning for the future).
The sort of person who thrives in the ES role typically loves their specialism too much to tolerate lots of client management, but at the same time needs to see a bit of the bigger picture to really enjoy their work. If you are put off by the idea of always feeding into an EL’s plan or having to deal with some aspects of client management, then this role is probably not the best fit for you.

RESPONSIBILITIES

In this role, you will report to the COO, who will support you on all client tasks and ensure you’re getting the best possible support from the team to deliver for your clients & accelerate your career. Your day-to-day responsibilities will include:

• Being the primary interface for our clients within your own subject specialism.
• Ensuring all client requirements are understood, documented and validated, drawing on your experience to help define requirements.
• Manage the client delivery of tasks related specifically to your primary subject area:
• Data Collection (inc. analytics implementation)
• Turning business requirements into tool-specific implementation plans
• Creating detailed solution design reference documents
• Building implementation/deployment plans
• Configuring the tools (channel grouping, dimensions, metrics etc.)
• Working with the internal and external team members to manage the implementation process
• Working with the internal team members and client stakeholders to ensure all parties are completing their tasks to achieve the overall deliverable on time
• Supporting the development team to ensure QA is completed to the highest standard
• Creating segments, calculated metrics and performance dashboards to ensure all reporting requirements are met
• Proactively engaging with clients to continually enhance data collection and usage
• Ability to support COO and the client on their digital experience strategy and tool selection
• Ability to provide training support to your clients based on your advanced capabilities/experience of the core tools we use