Client Engagement Coordinator (Community Aged Care)

at  Hazel Home Care

Hazel Home Care is a well-established Community Aged Care Provider and is seeking an ambitious and highly motivated Client Engagement Coordinator who is the first point of contact for new home care package clients. You will be responsible for ensuring clients are guided through the initial stages of their home care journey, providing comprehensive information about our support and services, your ability to deliver exceptional client service with a warm and welcoming approach is essential.

EXPERIENCE & QUALIFICATIONS

• Superior influencing skills, a positive attitude and high levels of persistence to pursue opportunities with urgency. Strong solution-based mindset and problem-solving skills used to ensure successful outcomes.
• Exceptional warm interpersonal and communication skills with the ability to build effective relationships and liaise across all levels with internal and external stakeholders
• Tertiary Management Diploma or Certificate III or IV in Community Services/Aged Care or Nursing or similar
• Understanding and knowledge of Aged Care Quality Standards and Aged Care Act
• Excellent IT skills, Google, MS Office
• Experience in developing creative campaigns to attract business growth
• A valid Australian Drivers License, own vehicle and insurance
• Australian Federal Police Check

• Effectively communicate the value proposition of our home care services to prospective clients, provide detailed information about our organisation
• Explain the home care journey, including available services, benefits, and processes in a clear and compassionate manner
• Visit clients in their home to support the initiation process and documentation with Hazel Home Care
• Meeting set objectives and targets for client acquisition.
• Participate in community outreach and marketing activities as needed to promote services
• Conduct welcoming and informative consultations to understand clients’ needs, preferences, and expectations.
• Work closely with Managers and Care Teams to deliver exceptional service and participate to achieve compliance with ACQSC.
• Guide clients through the initial paperwork and documentation required for service initiation.