Client Engagement Leader Officer (Fixed-term contract - 12 months)

at  Pictet

YOUR TEAM

The Pictet Group is one of the world’s leading independent wealth and asset managers. Founded in 1805 and headquartered in Geneva, Switzerland, the Group is represented at 30 offices in financial centres worldwide, and currently employs over 5200 people. Pictet has been present since 1989 in Luxembourg, where it employs over 700 people.
FundPartner Solutions provides a full suite of fund administration and private label funds services. The global team of industry experts specialises in fund domiciliation, registration and governance, as well as risk compliance and investment management services.
Technology & Operations design and integrate software applications ranging from portfolio management systems, trading platforms to banking and corporate solutions. The division is responsible for some of the Group’s key innovations while sustaining business operations and developing custodian and funds administration services.
You will join the Private assets (including Private Equity, Real Estate, Private Debt, funds and direct investments) Pictet group’s department responsible for providing a full suite of custodian and funds administration services.

NOTE

We will not accept any CVs from agencies.
In accordance with the provisions of the Luxembourg law of 23 July 2016 amending the law of 29 March 2013, candidates may be required to provide an extract from their criminal record. This document, issued by the authorities, must not be older than three months. Such a document will be requested with the aim of carrying out a character check on candidates, bearing in mind the area of activity of our establishment and, more particularly, the tasks described in the job description.

You will act as the main support of the client servicing team for receiving, acknowledging, tracking, following up on and resolving client enquiries and problems through effective interaction with relevant teams and specialists in a timely and professional manner.
You will provide day-to-day support to a large variety of clients. In so doing you will show a positive mindset and a “client first” work ethic and be responsible for the satisfaction of our clients.

Responsibilities:

• Receiving inbound client primary queries, analyzing and resolving them promptly.
• Addressing clients’ business issues both proactively and efficiently.
• Producing and sending various reports for our clients.
• Understanding the investment made by client (e.g. review of the prospectus and other legal documentation …)
• Support on procedures documentation and administrative tasks ( e.g. SLA, procedures, meeting minutes … ).
• Ensuring the quality of deliveries and services provided by working closely with the relevant operations teams in the department and in the Group as a whole.
• Support fundraising process pertaining to Pictet in-house vehicles and subscriptions process follow-up and coordination.
• Assist the team with various tasks (reporting to clients, data extraction and control