Client Engagement Specialist

at  Dow Jones

JOB DESCRIPTION:

Reporting to the EMEA Retention Director the Client Engagement Specialist (CES) manages all renewal aspects of the relationship with a defined set of customers. The Client Engagement Specialist retains the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive. To this end the Client Engagement Specialist will need to collaborate with our teams to ensure the clients our needs are met to support the renewal. The Client Engagement Specialist must grow successful renewals ensuring a revenue base for Dow Jones. Success will be measured based on the retention rates of the Client Engagement Specialists assigned accounts.

CUSTOMER KNOWLEDGE

• Know your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients’ business/industry, competitor solutions they are using and our client’s current and developing needs.
• Understand how your clients find value from DJ services/products, know the people involved including decision makers within those groups.
• Be a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing.

REQUIRED SKILLS AND EXPERIENCE:

• Min 3 years of experience in customer engagement or sales
• Adhere to tight deadlines in a fast-paced, collaborative environment
• Excellent project management and organizational skills with a keen attention to detail
  Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put “Reasonable Accommodation” in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
  Business Area: Dow Jones - Business Intelligence
  Job Category: Sales
  Union Status:
  Non-Union role
  Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
  This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.