Client Engagement Specialist

at  Dow Jones

JOB DESCRIPTION:

The Client Engagement Specialist (CES) manages all renewal aspects of the relationship with a defined set of customers. You retain the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Managers. To this end you will need to liaise with DJ internal teams to ensure the clients business needs are met to support the renewal. You must develop and drive successful renewals ensuring a strong revenue base for Dow Jones. You will report to the Director of Client retention for APAC.

REQUIRED SKILLS AND EXPERIENCE:

• 1-2+ years of experience in customer engagement or sales
• Proficient in local language and English
• Bachelor degree preferred.

• Oversee the retention strategy for assigned Strategic accounts by building and executing a renewal plan
• Provide a monthly report to manager highlighting high risk renewal accounts within the region and strategy/ideas to turnaround
• Ensure appropriate levels of customer training and product utilization byworking with the Product Training Specialist team and monitoring internal reports
• Oversee the renewal lifecycle; from pricing, contracting, to invoicing and client support, so customer concerns get addressed correctly throughout the fiscal year
• Support new sales into existing accounts to ensure maximum customer ROI
• Identify opportunities for increased revenue within the set of accounts (up-selling and cross-selling) and work with other members of the sales team