Client Engagement Specialist
at Dow Jones
Frankfurt am Main, Hessen, Germany -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 30 Nov, 2024 | Not Specified | 05 Sep, 2024 | N/A | Google Drive,Customer Engagement | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- Own the retention strategy for assigned Strategic accounts by building and executing a renewal plan
- Provide a monthly report to manager highlighting high risk renewal accounts within the region and strategy/ideas to turnaround
- Ensure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports
- Oversee the renewal lifecycle; from pricing, contracting, to invoicing and client support, so customer concerns get addressed correctly throughout the fiscal year
- Support new sales into existing accounts to ensure maximum customer Return on investment with DJ
- Know your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients’ business/industry, competitor solutions they are using and your client’s current and developing needs.
- Understand how your clients derive value from DJ services/products, know the people involved including decision makers within those groups.
- Be a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing.
- Identify opportunities for increased revenue within the set of accounts (up-selling and cross-selling) and work with other members of the sales team to follow through on such opportunities.
- Maintain accurate and appropriate client records within our systems. You will communicate with clients via telephone and email
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Marketing/Advertising/Sales
Sales / BD
Sales
Graduate
Proficient
1
Frankfurt am Main, Germany
