Client Engineer I with German

at  Jamf

At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.
Jamf offers remote, hybrid, and in-office positions. Work in the office, connect remote from your home, or find the blend that works best for your role.

EDUCATION & CERTIFICATIONS

• 4 year / Bachelor’s Degree (Preferred)
• A combination of relevant experience and education may be considered
• Jamf Associate, Tech, Admin, Expert level certifications (Some Combination Preferred)

WHAT YOU’LL DO AT JAMF:

At Jamf, we empower people to be their best selves and do their best work.
The Client Engineer owns the Customer Experience for their customers by acting as a primary partner and point of contact for select strategic Jamf customers. They focus on driving successful deployments of Jamf products, accelerating adoption of the Apple platform, and maintaining a productive relationship between Jamf, Apple, and the customer in highly complex enterprise environments. They serve as an expert in the implementation and management of Jamf products and integrated technologies. In addition, they represent the voice of the customer inside Jamf by working between organizations and internal business units to ensure long-term, sustainable success.
This position is based in Germany. We are only able to accept applications for those based in Germany or have sponsorship to live and work in Germany.

WHAT YOU CAN EXPECT TO DO IN THIS ROLE:

• Demonstrate a relentless passion for the success of Jamf’s customers
• Lead key initiatives pertaining to customer success
• Act as primary point of contact and technical representative for one or very few assigned customer(s)
• Establish and maintain an active and successful project plan to drive Apple adoption and success of initiatives within organization.
• Bring customer feature requests, issues, and product information to the appropriate representatives within the company to attain resolution
• Advocate for Jamf products and capabilities and solutions to customer implementation
• Actively engage with customer including frequent communication to several points of contact within customer organizations
• Pursue and maintain integration capabilities with external systems to Jamf products
• Work cross-departmentally to ensure customer needs are communicated and needs are resolved
• Create and maintain a reference environment to ensure customer needs are understood and met
• Utilize expert knowledge of leading enterprise technology trends to advocate internally and influence Jamf’s product roadmap
• Actively consult on architecture and design of Jamf products as it pertains to large enterprise environments
• Work with customers on-site as necessary to achieve success
• #LI-Remote