Client Experience Associate (French Language Fluency)

at  OANDA

Everyone at OANDA is focused on our vision to transform how our customers can meet all their currency needs. We are revolutionising the world of currency trading by providing innovative trading experiences, currency data and analytics solutions. Dare to be open, bold, focused - own it and apply! The future is now!

Join us and:

• Work on an award-winning platform that processes billions of dollars every day.
• Boost up your career path in a global, multicultural Team.
• Give yourself a chance to develop in Client Experience, Forex Exchange Services, Onboarding, and Funding/Withdrawal areas.
• Improve yourself and your team through education and continuous learning.
• Contribute innovative ideas to improve the daily trading experience of thousands of customers.

In a Client Experience Team we are responsible for increasing OANDA’s platform Customer satisfaction, reducing attrition, processing account opening, and funding requests in a timely manner. Our CX Team works from Toronto, Krakow, Tokyo and Singapore offices.
We work in a hybrid model - we’d love to meet you in the office from time to time.

In this role, you will:

• Identify and analyze Customer needs to ensure high Customer satisfaction, growth and retention of business.
• Inform our Clients about OANDA’s products (particularly FX and CFDs), help them to understand how our products work and how to use them (calls, emails and chat).
• Provide basic login troubleshooting assistance to Clients having difficulty accessing the platform.
• Maintain a well-developed working knowledge of the complete line of products and services offered by OANDA.
• Promote positive Client relations with a can-do attitude, and willingness to always help.

What skillset do you need, to be successful in this role?

• Previous experience in similar roles e.g. in Customer Service, Sales, Administration or Business Processes etc.
• Very good French and English.
• Excellent communications skills and positive attitude.
• Passionate about learning and strive to gain new knowledge about product and service changes.
• Ability to work shift, working holidays may be required as well.

Nice to have:

• Microsoft Office skills.
• Working experience of Salesforce and/or Zendesk.

OANDA Global Corporation is a diverse and global team with offices around the world. We value the unique skills and experiences each individual brings to OANDA. We are committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.
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In this role, you will:

• Identify and analyze Customer needs to ensure high Customer satisfaction, growth and retention of business.
• Inform our Clients about OANDA’s products (particularly FX and CFDs), help them to understand how our products work and how to use them (calls, emails and chat).
• Provide basic login troubleshooting assistance to Clients having difficulty accessing the platform.
• Maintain a well-developed working knowledge of the complete line of products and services offered by OANDA.
• Promote positive Client relations with a can-do attitude, and willingness to always help

What skillset do you need, to be successful in this role?

• Previous experience in similar roles e.g. in Customer Service, Sales, Administration or Business Processes etc.
• Very good French and English.
• Excellent communications skills and positive attitude.
• Passionate about learning and strive to gain new knowledge about product and service changes.
• Ability to work shift, working holidays may be required as well