Client Experience Associate Manager
at PT ALTO Network
Jakarta, JKT, Indonesia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 22 Apr, 2025 | Not Specified | 23 Jan, 2025 | 5 year(s) or above | Team Performance,Work Processes,Iso,Corporate Governance | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
COMPANY DESCRIPTION
ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond.
DESIGNATION : Client Experience Associate Manager
QUALIFICATIONS
Key Responsibilities
- Ensure team members have individual performance plans
- Monitor team performance and conduct regular appraisals/mentoring/coaching
- Manage training and development team members
- Ensure team members understand customer (internal & external) needs and deliver the expected outcomes
- Regularly review work processes for areas of improvement
- Monitor and ensure team members’ deliverables
- Monitor and report on progress towards achievement of plans and strategies
- Identify any obstacles and challenges in fieldwork and escalate to Senior SO Manager
- Develop and maintain collaborative relationships with other divisions
- Establish and maintain active and constructive relationships within Transaction Specialist Team
- Risk/Findings audit to be fulfilled
- Ensure staff are informed and trained to support good corporate governance in their specific areas of work.
Knowledege
- General IT Knowledge
- Payment Message Standard Messaging (ISO 8583/ ISO 20022)
Responsibilities:
RESPONSIBILITIES
Lead Transaction Specialist Team to be able to provide performance statistic, balancing distribution task, ensure all TO is well documented, monitor task escalation response related to incident/service request/transaction finding ticket
Key Responsibilities
- Ensure team members have individual performance plans
- Monitor team performance and conduct regular appraisals/mentoring/coaching
- Manage training and development team members
- Ensure team members understand customer (internal & external) needs and deliver the expected outcomes
- Regularly review work processes for areas of improvement
- Monitor and ensure team members’ deliverables
- Monitor and report on progress towards achievement of plans and strategies
- Identify any obstacles and challenges in fieldwork and escalate to Senior SO Manager
- Develop and maintain collaborative relationships with other divisions
- Establish and maintain active and constructive relationships within Transaction Specialist Team
- Risk/Findings audit to be fulfilled
- Ensure staff are informed and trained to support good corporate governance in their specific areas of work
REQUIREMENT SUMMARY
Min:5.0Max:10.0 year(s)
Information Technology/IT
IT Software - Other
Other
Graduate
Proficient
1
Jakarta, Indonesia
