Client Experience Manager

at  Inchcape

CLIENT EXPERIENCE MANAGER

As the Jaguar Land Rover Client Experience Manager (CEM), you will be the driving force behind our commitment to excellence. You will oversee the end-to-end client journey, ensuring a consistent, high end experience. Your role includes direct client interaction, resolving concerns promptly, and acting as a liaison between multiple collaborators to address any issues. Additionally, you will analyze client feedback, collaborate with cross-functional teams to implement improvements, and coach front-of-house staff to deliver exceptional service.
You’ll also play a role in supporting local marketing initiatives, managing CRM activities, and optimizing client data collection processes. Your leadership will foster a Client First Culture and ensure that every client interaction reflects the luxury nature of our Jaguar Land Rover brand.
Key Responsibilities:

Please refer the Job description for details