Client Experience Manager

at  Lee Enterprises

This position is not available for candidates seeking employment visa sponsorship. Interested candidates must be eligible and authorized to work within the United States. Amplified is not currently considering relationships with 3rd party recruiters. Interested candidates should apply directly.
Amplified Digital, a Digital Marketing Agency serving businesses nationwide, is quickly becoming known for creating integrated digital solutions that deliver what clients value most: meaningful, positive, and measurable impact on the performance of their organizations.
We are looking for a qualified candidate to guide, strategize & manage strategic level agency accounts for a premium client experience:

POSITION SUMMARY:

The Client Experience Manager is in charge of managing our relationships with our sellers and our clients. This role requires account research and sharing findings with the sales teams and leaders. The role oversees both pre-sale and post-sale processes, from idea generation and proposal drafting to ensuring post-sale performance and growth. They are responsible for creating a proposal that meets the client’s needs and is supported by data, aiming to achieve marketing goals and demonstrate a strong return on investment before a sale. Once prospects become active strategic clients, the Client Experience Manager oversees and manages every aspect of the campaign, ensuring flawless execution of all tactics and maximizing ROI for the client.
The Client Experience Manager is the adviser for all aspects of the account. They communicate daily with the Sales Team, Client, and internal agency teams. Their role is to build a strong partnership with the client and take charge of the strategy’s execution. The Client Experience Manager works closely with support teams to enhance and improve the campaign across all media channels. They serve as a translator, teacher, and advocate for the client, utilizing all available resources to effectively meet their needs.
To excel in this role, a successful Client Experience Manager must be forward-thinking and enthusiastic about bringing new ideas to the client. They possess a comprehensive understanding of various digital marketing tactics and can interpret how to align them with the clients’ goals using our organization’s solutions. Reporting to the Director of Client Experience, this position operates in a fast-paced environment that is both demanding and rewarding. It requires coordinating multiple support teams, providing clear direction, and maintaining a strategic focus on behalf of the client.

POSITION REQUIREMENTS:

• Preferred Bachelor’s Degree from an accredited university, or 5 years of relevant experience in regional/national marketing account management
• Experience in advanced campaign performance analytics, and data visualization
• Significant experience in professional client relationship management
• A solid background in advertising, design or marketing
• The ability to plan and strategize at a senior level
• A persuasive and confident approach to creative projects
• Excellent written and oral communication skills
• Full awareness of creative processes and techniques –including digital platforms
• The willingness to note relevant trends and develop ideas
• The ability to work as an authoritative figure in a busy team
• Strong technical skills in computer programs such as Microsoft Office, specifically PowerPoint

Serve as the lead for both internal and external/client-facing communication and meetings during all stages of a strategic account’s lifecycle, providing ongoing support and expertise.
Formulate needs-based and data-driven marketing and advertising strategies based on client goals (this includes pulling audience and platform availability, determining investment allocations, recommending implementation tactics, creating proposals, and more).
Work directly with clients and sales on pre - and post-campaign to ensure successful launches and performance (this includes onboarding, proof approvals, granting required access, and more).
Collaborate with internal teams as necessary to ensure successful launches and performance (this includes meeting timelines, outcome expectations, and more).
Proactively identify ways to improve campaign performance, achieve client business goals, and solve roadblocks and challenges as they arise.
Deliver in-depth reporting to Sales teams and Clients: Communicating successes, areas of improvements, optimization and strategy recommendations, and upsell opportunities as applicable.
Conduct research and interpret data from various research and analytic tools (this includes Claritas, eMarketer, Nielsen, GA4, and more).
Additional responsibilities as assigned by the Direct Manager to meet business needs.