Client Implementation Associate

at  JPMorgan Chase Co

JOB DESCRIPTION

The Generalist Implementation Manager is a client facing role, who will act as a Project Manager for the implementation of JPMorgan products including bank accounts, payments and collections solutions, bank statements, etc.
In this role you will work closely with clients, Sales, Product, Operations and Client Service to enhance global client satisfaction through seamless delivery of treasury solutions using robust tools and proven methodology, expert consultation, and client advocacy.
Be seen as an innovative, passionate, and proactive partner in delivering a seamless end to end client experience.
You must be able to coordinate multi-disciplinary internal and client teams, in order to understand client requirements and to deliver the implementation of new business wins efficiently and on-time; must be able to recognize issues and their severity, escalate to appropriate individuals/functions and own those that are appropriate.
In this role you will handle multiple deals/projects concurrently that may have competing priorities, resources, and timelines. Must work independently with minimal supervision, as well as partner with the larger project deal team.

Job responsibilities:

• Host scoping meetings with the client to ensure product and technical requirements are understood and satisfied in accordance with the client’s business and technical needs, as well as, the firm’s capabilities.
• Prepare Statement of Work outlining product implementation options and timeline.
• Lead recurring project status meetings via conference call.
• Use tracking tools and systems to document current project status, issues, and risks for all active projects.
• Serve as an effective point of escalation on behalf of client.
• Support client during production migration and production verification; coordinate with production teams to ensure all components are successfully migrated, and provide timely status updates to the client and project team.

Required qualifications, capabilities, and skills:

• Fluent written and spoken in English language.
• Excellent verbal and written communication skills to both clients and internal partners.
• University degree (graduated or in progress).

Preferred qualifications, capabilities, and skills:

• Cash Management and Treasury knowledge.
• Project Management experience.
• Client facing experience.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

• Host scoping meetings with the client to ensure product and technical requirements are understood and satisfied in accordance with the client’s business and technical needs, as well as, the firm’s capabilities.
• Prepare Statement of Work outlining product implementation options and timeline.
• Lead recurring project status meetings via conference call.
• Use tracking tools and systems to document current project status, issues, and risks for all active projects.
• Serve as an effective point of escalation on behalf of client.
• Support client during production migration and production verification; coordinate with production teams to ensure all components are successfully migrated, and provide timely status updates to the client and project team