Client Liaison Officer

at  Alpha Scientific

Job Description
Alpha Scientific is at the forefront of chemical and microbiological testing, reliably providing organisations with detailed analysis of water and air quality.
We are a team of highly skilled and trained scientists who work from purpose-built, UKAS accredited laboratories in Sittingbourne, Slough and Manchester.
Now part of the Genuit Groups’ Climate Management Solutions (CMS) business unit, Alpha has ambitious growth plans.

• To be the face of Alpha Scientific and ensure all queries and calls coming through to Alpha Scientific are dealt with in an accurate and timely manner.
• To liaise with customers regarding water samples and customer queries.
• Ensure clear communication with customers regarding requests and deliver consumables to customers.
• Assistance in the day to day management of the sample log and registration.
• Ensuring all work is carried out to the highest standard.
• Working alongside the Customer Services Manager, Ops Manager and Laboratory Manager to ensure a high level of service is delivered to each customer.
• Be responsible for all client queries, calls, emails and respond in a timely manner.
• Ensure reports are sent to customers in a timely manner, both internal reports and external reports.
• Ensuring all necessary records and quality data are maintained.
  Working hours: 37.5 hours per week. Mon to Friday 10 am-6pm, Tues to Friday 10 am-6 pm and Saturday 8 am-4pm.
  Working style: Lab based.