CLIENT LIFE ASSISTANT

at  Teen Challenge Canada

CLIENT LIFE ASSISTANT

CENTRE: Ontario Men’s Centre
LOCATION: London, ON
POSTED ON: Wed, 23 Oct. 2024
PAY RATE: As Agreed
HOURS: Part Time - 5 Month Contract
REPORTING TO: Centre Director
Note: This is a part-time, 5 month contract position with the possibility of extension, directly reporting to the Centre Director; pay rate as agreed, based on experience, expertise, and applicable education.

POSITION SUMMARY

The primary responsibility of the Client Life Assistant is to provide coordination of client care of those who are enrolled in Teen Challenge’s 12-month faith-based, rehabilitation Program. The incumbent works with the clients in all areas of personal development, growth, life skills, as well as social and spiritual activities to enable the client to attain his/her full potential. Responsibilities include: promoting an environment that is supportive, nurturing, healthy and safe, while helping to ensure that the physical needs of clients are met. Responsible for proper and accurate recording of all daily logs, shift reports, scheduling medical and legal appointments and activities, overseeing incoming client-related donations, and all other documentation as required.

• Perform Admission of applicants into the Teen Challenge Program, welcoming the applicant, providing orientation during the Orientation Period, and administer all forms and consents
• Attend to legal matters, including communications with external legal parties
• Enrol and administer any social service support programs available to the client
• Ensure all timely client scheduling, communications and coordination of off-site and on-site client activities, through the client database
• Provide daily processing, communication & coordination of client requests
• Coordinate all client appointments (legal, medical, dental, etc.) for approvals, transportation, communications and scheduling
• Coordination of staff requests for client activities (outreach, special events, etc.)
• Provide oversight to client needs and requests (haircuts, clothing, & other personal needs) including bed assignments and dormitory needs
• Coordinate all client after-hours activities and client affairs as needed
• Coordinate client affairs with other staff as needed
• Provide assistance for the Learning Opportunities Program and the administration of procedures
• Coordinate client compliance with all Program policy and procedures
• Manage client personal effects storage
• Maintain and oversee the discharge procedures for clients departing the program
• Participate in various departmental operational duties, tasks and meetings
• Perform tasks and duties as assigned by the Client Life Coordinator and or the Centre Director from time to time