Client Lounge Host

at  CBRE

PERSON SPECIFICATION/REQUIREMENTS

• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
• Ability to write routine reports and correspondence.
• Comfortable meeting and engaging with new people
• Warm and engaging demeanour. Ability to assess circumstances, empathize and offer help.
• Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications.
• Good organizational skills.
• Ability to work flexible work schedules based on office needs.
• Strong problem-solving skills.
• Highly adaptable and flexible.

ROLE PURPOSE

The Client Lounge Host acts as the heart of the Client Lounge, providing a personal and professional experience to visitors of the Client Lounge as well as administrative support and workplace services to foster a sense of community. As part of a front-of-house team, The Client Lounge Host creates a warm, supportive atmosphere by supporting client facing services, welcoming visitors and other service-based tasks as needed.
The individual in this role is responsible for The Client Lounge, including scheduling meetings, answering and directing calls and emails, drafting reports and other administrative tasks as assigned whilst also being part of the Front of House team and giving and receiving support where needed.

KEY RESPONSIBILITIES

• The daily running the Client Lounge by;
• Making sure all visitors are well looked after
• Ensuring that everyone is captured in on our visitor management system (Semieta)
• Book private rooms for clients as and when needed using our room management system (Rendezvous)
• Working with the catering team to ensure the correct offerings are present when they should be
• Help manage the pantry with the catering team, this means at times a hands-on approach will be required to make sure the clients can be served properly, and will involve times where polishing cups and glasses must be done, as well as cleaning tables.
• Greets employees and announces clients and visitors. Conducts guest registration through Rendezvous and Semieta) software. Arranges escorts as needed. Receives and directs incoming calls to appropriate personnel. Email inbox management.
• Assists with scheduling, preparing and running meeting and conference rooms. Coordinates setup of conference/meetings rooms. Arranges for AV and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed.
• Coordinates catering for meeting and events. Resolving last minute meeting requests.
• Maintains a neat appearance reception area, conference rooms and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed.
• Follow uniform & grooming guidelines.
• Performs other duties as assigned.
• A passion to engage with visitors and clients delivering exceptional customer service.
• Support of the client lounge. Offering clients beverages, taking their coats and helping with any further requests.