Client Manager

at  Altasciences

Your New Company!
At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. No matter your role, we all play an important part and you will have a significant impact on the health and well-being of people across the globe. By living our values of Employee Development, Customer Focus, Quality and Excellence, Respect and Integrity, we look to foster a passionate and collaborative work environment and we are looking for talented and enthusiastic people, like you, to join our growing team! Whether you’re a recent college graduate or seeking your next career opportunity, it’s time to discover your future at Altasciences.
We are better together and together We Are Altasciences.
About the Role
Provides exceptional client experience by enhancing communication and building strong relationship with clients. Primary host for all client visits, except regulatory audits and study specific visits, to introduce company capabilities and to understand client’s needs. Manages and monitors customer satisfaction program.

What You’ll Do Here

• Responsible to arrange and host visits for new clients, new business opportunities and academia
• To include a facility tour to meet Sponsor’s needs
• Work as a conduit between strategic clients, Business Development (BD) and Operations to keep the program on track, including:
• Ensure key information on the client’s program and strategy will be shared and clearly communicated among the organization
• Provide program tracker and monitor the timeline of key events of the program
• Facilitate project team meetings, cross-functional communication and decision making, ensuring alignment with internal and external stakeholders, including authorship of agendas and meeting notes
• Proactively seek solution to avoid a potential delay
• Perform role as client advocate in support of client satisfaction
• Monitor budget and manage timely contract/amendment/invoice issuance
• Drive issue resolution
• Identifies, recommends and implements opportunities for streamlining team and business processes to bring efficiency and consistency
• Research clients’ R&D pipelines and assist in achieving corporate financial goals through anticipating and proactively planning for their future programs
• Work with other project managers to provide a consistent process to manage clients’ projects and expectations
• Responsible for managing Client Satisfaction Program and reporting out monthly results and quarterly summary to management
• Assist Business Development/Marketing group to coordinate and manage BD’s weekly business update calls and communicate high probability program or strategic activities to management
• Provide back up support for other Client Project Manager(s)
• Provide backup data entry support to pertinent systems (i.e., Sales Force); generate necessary reports from data for tracking proposal activities.

What You’ll Need to Succeed

• DEC or BAC specializing in business or life science
• 1+ years experience related experience in project management and/or client facing position with training in the biotech, pharmaceutical or CRO industry
• Bilingualism (French and English)
• Basic computer skills including Microsoft Office suite including Project and web browsers
• Familiarity with Salesforce preferred
• Communicates effectively with all levels of individuals throughout the company
• Demonstrated performance in delivering results
• Brings logical resolutions to conflicting interests and priorities
• Strives for continuous improvement of processes
• Need to be able and available to travel to our different sites in US and in Quebec.

What We Offer
Altasciences offers a wide variety of benefits to help our employees live healthy and fulfilling lives both at and outside of work.

Altasciences’ benefits package includes:

• Health/Dental/Vision Insurance Plans
• RRSP with Employer Match
• Paid Vacation and Holidays
• Paid Sick and Bereavement Leave
• Employee Assistance & Telehealth Programs

Altasciences’ incentive programs include:

• Training & Development Programs
• Employee Referral Bonus Program
• Annual Performance Reviews

• Responsible to arrange and host visits for new clients, new business opportunities and academia
• To include a facility tour to meet Sponsor’s needs
• Work as a conduit between strategic clients, Business Development (BD) and Operations to keep the program on track, including:
• Ensure key information on the client’s program and strategy will be shared and clearly communicated among the organization
• Provide program tracker and monitor the timeline of key events of the program
• Facilitate project team meetings, cross-functional communication and decision making, ensuring alignment with internal and external stakeholders, including authorship of agendas and meeting notes
• Proactively seek solution to avoid a potential delay
• Perform role as client advocate in support of client satisfaction
• Monitor budget and manage timely contract/amendment/invoice issuance
• Drive issue resolution
• Identifies, recommends and implements opportunities for streamlining team and business processes to bring efficiency and consistency
• Research clients’ R&D pipelines and assist in achieving corporate financial goals through anticipating and proactively planning for their future programs
• Work with other project managers to provide a consistent process to manage clients’ projects and expectations
• Responsible for managing Client Satisfaction Program and reporting out monthly results and quarterly summary to management
• Assist Business Development/Marketing group to coordinate and manage BD’s weekly business update calls and communicate high probability program or strategic activities to management
• Provide back up support for other Client Project Manager(s)
• Provide backup data entry support to pertinent systems (i.e., Sales Force); generate necessary reports from data for tracking proposal activities