Client Manager

at  Archmill House

For over 30 years, Archmill House Inc. has been a trusted leader in the creation of high-end millwork and premium store fixtures across North America. Our legacy is built on delivering exceptional craftsmanship, innovative solutions, and unwavering commitment to quality. This dedication has allowed us to become a preferred partner for a wide range of commercial and retail sectors.
At Archmill House, we take pride in our ability to evolve with the industry while maintaining our commitment to precision, efficiency, and client satisfaction. Our latest innovation, the Rapid Re-Image™ program, exemplifies this commitment. This cutting-edge restaurant remodeling solution is designed to meet the unique demands of Quick Service Restaurants, offering swift, flawless transformations that minimize disruption and maximize return on investment.
By integrating our expertise in millwork with the Rapid Re-Image™ program, Archmill House not only delivers superior renovations but also reinforces our reputation for excellence. We understand the importance of minimizing downtime, enhancing operational efficiency, and ensuring that every project we undertake reflects the high standards that have defined our brand for decades. With a robust presence across Canada and the United States, we continue to set the benchmark for quality and innovation in the industry.

POSITION SUMMARY

The Client Manager is a critical role responsible for developing and maintaining strong relationships with clients. This position is focused on maximizing revenue and profitability by understanding customer needs, aligning company solutions, and providing exceptional customer service. The Client Manager will serve as the primary point of contact for clients, acting as a strategic partner to drive mutual growth and success.

QUALIFICATIONS

• 7+ years of related experience in an inside sales role.
• Demonstrated success in achieving sales targets and revenue growth in a B2B environment.
• Strong business acumen and the ability to understand complex customer needs and industry dynamics.
• Excellent negotiation, communication, and presentation skills, with the ability to interact effectively with key stakeholders.
• Exceptional relationship-building and customer service skills, with a focus on providing value and exceeding customer expectations.
• Analytical mindset, with the ability to use data-driven insights to make informed decisions.
• Proficiency in Microsoft Office, CRM systems and sales automation tools.
• Exceptional punctuality and reliability.

CHARACTERISTICS TO SUCCEED

At Archmill House Inc., we are seeking Ideal Team Players who are Humble, Hungry and Smart (as referenced by Patrick Lencioni in his book, The Ideal Team Player).

• Humble – Who shares the credit and success with team members
• Hungry – Who is always looking for more responsibilities and learnings
• Smart – Who is emotionally intelligent and has good judgement

We pursue individuals who have an “All In” attitude. “All In” means showing unwavering commitment, embracing teamwork, and going above and beyond to drive success for our company, our colleagues, and our clients.