Client Manager

at  HSBC

Job description
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of “Payments Checker”

Requirements

• Requeriments:
• Monetary – Bachelor’s degree in Economics / Administration / Actuarial Science / Finance or similar (3 years of experience)
• General knowledge of the Trust Figure, as well as the legislation and regulations that apply to it.
• Financial skills for the administration of Trusts
• Knowledge and application of the various Policies and Procedures applicable to the area and according to the functions performed.
• Others:
• Compliance and Accreditation of regulatory courses and evaluations according to the training policy of the institution.
• Knowledge and updating regarding regulatory and normative issues

• Administration and comprehensive knowledge of the Trusts and Administrative Agencies that may be assigned to your portfolio, including direct customer service through phone calls, emails, face-to-face and/or virtual meetings.
• Receiving letters of instruction from clients and verifying them in order to confirm that they contain the minimum required data indicated in the Policies and Procedures Manual and proceeding to generate them in the Trust System until obtaining validation of the corresponding folio, as well as monitoring the client’s request until the conclusion of the process.
• Management for the operation of monetary instruction letters, including the preparation and recording in Excel of calculation reports that may be applied for proper control in each trust.
• Monitoring compliance with contractual obligations.
• Preparation and presentation of Regulatory Reports according to the nature of the trust until its publication on the platforms.
• Management of collection of Trust fees, through sending letters and emails to clients, reminders, calls, as well as processing with the fees area the obtaining of the respective calculations, following up on said procedures until obtaining the respective payments.
• Regularize the exceptions of the trusts by obtaining the missing documentation of the files, contacting the client for its recovery. • Request or provide documents to clients derived from requests from them or internal requirements. • Request, consultation and return to the SAVE of files, as necessary for the daily administration of the Trust Business.
• Communication with existing clients and different areas of the banks in order to obtain new Trust prospects.
• Complete integration of files corresponding to New Trusts. Generation of Prospects and capture in the system of the Formalization process.
• Making confirmation calls to clients (CallBack) in compliance with the Group’s fraud prevention policies.
• Management of procedures for Total Extinction of Trusts at the request of the client, as well as their respective delivery of all assets and administrative cancellation. In the case of Issuer Trusts, Cancellation procedure before the CNBV through the STIV system.
• Compliance with regulations related to Issuer Trusts, such as the publication of relevant events in cases that are required through Emisnet / STIV (BMV / CNBV), update and follow-up procedures until their conclusion before the CNBV, contracting and monitoring of the annual external audit of the Issuer Trusts.
• Attendance at Holders’ Meetings / Technical Committee Sessions, monitoring of agreements made at said meetings.
• Reception, attention, follow-up and resolution of customer complaints, as well as their escalation if deemed necessary.
• Execute controls on operational processes that involve the use of INDEVAL.
• Take annual training on the operation of INDEVAL Leadership and Teamwork
• Actively assume responsibility for achieving the Area’s objectives, understanding that all team members have the same value and our contributions are equally taken into account.
• Contribute to the corresponding team in order to achieve the area’s goals.
• Cover or support absences of other team members regarding their functions in order to avoid breaches with clients.

Requirements

• Requeriments:
• Monetary – Bachelor’s degree in Economics / Administration / Actuarial Science / Finance or similar (3 years of experience)
• General knowledge of the Trust Figure, as well as the legislation and regulations that apply to it.
• Financial skills for the administration of Trusts
• Knowledge and application of the various Policies and Procedures applicable to the area and according to the functions performed.
• Others:
• Compliance and Accreditation of regulatory courses and evaluations according to the training policy of the institution.
• Knowledge and updating regarding regulatory and normative issues.